West-ERS, Inside Sales Engineer-California
Vertiv Corporation

POSITION SUMMARY

Responsible for taking customer sales inquiries; developing the appropriate quotation; executing follow up calls and entering the transaction in the customer database.

The candidate will be able to answer product questions via telephone and email from LBPs and inside sales and customers. This person should be able to analyze solicitation requirements and RFP specifications and act as a focal point for collecting information from various sources.

RESPONSIBILITIES

• Perform sales support to consistently meet overall area sales goals.
• Qualify new leads as to their level of interest, decision making ability and purchasing authority.
• Update all customer account activity in the Sales Lead System.
• Consult with customers; provide pricing information and quotations in compliance with company standards.
• Assist in sales closure in cooperation with sales representatives.
• Maintain up-to-date technical knowledge of the Company and competitors' product lines and related business practices.
• Works to resolve of customer issues from initial customer interest to shipment of the product.
• Fully utilize the sales Automation System - Oracle CRM. Maintain accurate and comprehensive customer/account information.
• Develop a thorough product knowledge competency on all technologies and services offering.
• Provide accurate sales forecasting (monthly, quarterly & annually)
• Develop and communicate as appropriate, industry knowledge and competitor intelligence.
• Work effectively with associated internal sales support network personnel and other external complimenting distribution channels.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Written Communication - Is able to write clearly and succinctly in a variety of communication settings and styles; can get message across that have desired effect.

• Job Knowledge - Demonstrates the necessary knowledge, skills and abilities to complete work assignments; effectively utilizes resources that are available (e.g. technology, information, financial and intellectual) when completing work assignments in an effort to increase job efficiency and effectiveness.
• Accountability - Demonstrates ability to be self-directed and motivated to insure expectations are met; assumes personal accountability for achieving goals, outcomes, and deadlines; organizes and prioritizes work effectively, making the best use of time and resources for higher prioritized tasks while maintaining timeliness on other projects
• Communication - Communicates relevant information in a clear, accurate and concise manner; selects the most effective type, (e.g. oral, written) and medium (e.g. email, voice mail, presentation) for communicating the message by considering the message content and the audience it is intended for; communicates in person, whenever possible, particularly when communicating important information.
• Decision Making/Problem Solving/Judgment - Knows what decisions they can make in their job and follows through; knows when to escalated to others for resolution; works proactively to address problems before they arise; clearly defines the issue or problem before trying to resolve it; defines the desired end result and clearly lays out a course of action to achieve it.
• Flexibility & Adaptability - Adapts to shifting Division/Department priorities by adjusting own work plans, activities or actions in support of these changes; focuses on the positive aspects of change and works to minimize any negative effects or disruption the change may create; provides positive and constructive input into change initiatives; understands how change initiatives in own area impact upon the work processes of other areas and seeks their input and advice prior to implementing the change.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver's License.

EDUCATION AND CERTIFICATIONS

• B.S. degree in Engineering, marketing, business or equivalent experience

Requirements: Please list all experience required to perform this job. You may note some requirements as preferred.

• 2-5 years prior experience in proposal / quote writing
• Requires experience with MS Office Suite (Word, Excel, PowerPoint, Outlook)
• 2 years Sales/Tele sales experience preferable
• Ability to verbally convey technical concepts in clear, concise and understandable terms.
• Ability maintaining positive work relationships with all work associates
• Demonstrate talent for writing about complex technology issues for both technical and non-technical audiences.
• Basic sales skills
• Computer/data entry competency
• English speaking and writing skills.

TRAVEL TIME REQUIRED

• 25%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The anticipated salary range for this role in the California locality is between $86,020 to $107,525 per year (based on a 40-hour work week)-salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

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