Warranty Customer Service Clerk
Roth Staffing Companies

Job Title: Warranty Clerk

Location: Lake Park, FL

Employment Type: Temporary (2 months, with the possibility of extension)

Pay Rate: $18-19/hr (Depending on experience)

Hours: 8:00 AM - 4:30 PM, Monday to Friday

Job Overview:

Our client is seeking a detail-oriented and resilient Warranty Clerk to assist with managing a backlog of claims. This is a temporary position for at least two months, with the potential for extension based on business needs and performance. The ideal candidate will possess strong communication skills, problem-solving abilities, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Review, process, and manage warranty claims in a timely manner.
• Communicate effectively with customers to gather necessary information and address their concerns.
• Accurately input and update claim information in the company's database.
• Collaborate with other departments to ensure the resolution of claims.
• Monitor claim status and follow up as needed to ensure timely processing.
• Maintain organized records of all warranty claims and related documentation.
• Assist in identifying trends and issues in warranty claims and report findings to management.
• Handle multiple claims and customer interactions simultaneously while maintaining high service standards.

Required Skills and Qualifications:

• Strong Communication Skills: Effective articulation and active listening are crucial for addressing customer concerns and resolving issues. Both written and verbal communication skills are important.
• Problem-Solving Abilities: Ability to identify solutions to complex problems and handle disputes efficiently.
• Resilience: Capable of handling stress and recovering quickly from challenging interactions.
• Attention to Detail: Accuracy in handling documentation, data entry, and claims to avoid misunderstandings and further disputes.
• Time Management: Ability to manage multiple cases or issues simultaneously while maintaining quality service.
• Adaptability: Quick adjustment to changing situations and priorities.
• Assertiveness: Maintaining professionalism while being firm but respectful is crucial for managing difficult conversations.
• Proficiency in Outlook: Familiarity with Outlook for managing emails.
• Multitasking Skills: Ability to handle various tasks efficiently.

Preferred Experience:

• Previous experience in a similar role or in customer service is a plus.
• Experience with warranty claims or similar administrative duties is highly desirable.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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