Taxpayer Assistance Representative
State of Nebraska

The work we do matters!

Hiring Agency:
Revenue - Agency 16

Location:
Lincoln, NE

Hiring Rate:
$18.627

Job Posting:
JR2024-00011432 Taxpayer Assistance Representative (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
12-05-2024

Job Description:
Do you enjoy helping and educating other people? Would you love to be part of a team dedicated to excellent results that strives to be a great place to work? If yes, we are the place for you!

At the Department of Revenue, we know that you want: Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers, the ability to contribute and make a difference, a transparent work place, a sense of community and leadership that takes a personal interest in you!

As a Revenue Agent with the Nebraska Department of Revenue, you'll work with a team of professionals who are engaged with the community and dedicated to public service by administering the state revenue laws with integrity, efficiency, and consistency, while maintaining a customer focused perspective.
As an employer, we offer excellent benefits, a work life work balance, a stable work environment, competitive salaries, and training programs that will enable you to be successful.

Job Duties include:
1. Act as a subject matter expert for taxpayers and taxpayer representatives with questions regarding Nebraska tax program regulations, rulings, statutes, forms, and processing procedures. This will include questions regarding a taxpayer's specific tax return, account, refund, tax liability, or licensing application. Answers are provided by phone, email, letter, and personal contact.

2. Assists and educates taxpayers in the preparation of tax returns and payment of taxes by phone, email, and personal contact.

3. Initiate adjustments to tax returns or taxpayer accounts.

4. Educates taxpayers regarding tax and regulation compliance.

++The Department does not sponsor non-immigrant or student work visas for this position.++

Requirements/ Qualifications:

Minimum Qualifications: Associate degree in business OR two years of experience with tax return preparation, or business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

Preferred Qualifications: Preference given to applicants who can read, write, and speak Spanish fluently. Customer Service experience/skills; computer experience.

Knowledge of processes and procedures for tax collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.

Ability to communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax programs for taxpayers; use independent judgment. This position requires the ability to work various shifts from 7:30-4:00, 8:00-4:30, or 8:30-5:00 Monday thru Friday.


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.