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RESPONSIBILITIES:
Kforce has a client that is seeking a Systems Analyst Junior in Chantilly, VA.Responsibilities:- Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
- Document tickets providing detailed information that can be handed off to the agency Tier III team
- Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
- Setup new user accounts with enterprise email
- Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency
- Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly
- Coordinate customer reported outages of networks and systems with the supervisor to get a notification out to the customers and get immediate action started by the appropriate specialist
REQUIREMENTS:
- Bachelor's degree and 1 year of experience or High School diploma/GED and 7 years of experience
- 2+ years of experience providing phone and/or in-person support for business applications (Analysis, Diagnosis, Remediation, Testing)
- 2+ years of experience with standard Windows OS applications and MS Office applications
- 2+ years of customer service experience
- Proficient in Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs. Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
- ITIL Service Management
- Business Application Training
- Trouble Shooting experience
- User Acceptance Testing
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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