Systems Administrator (SYSTE005002)
Sargent Aerospace

Systems Administrator

Purpose & Scope:

The Systems Administrator position is responsible for supporting end users both onsite and remotely by deploying new equipment and software, and performing preventative maintenance on existing equipment. This position is also responsible for networking configurations, server builds and maintenance, network and server performance troubleshooting, and other administrative level networking and server duties, such as disaster recovery. The person should have in-depth technical knowledge of IT end user support, and be well versed in industry trends.

The position

• Provides technical input on how to address strategic IT initiatives. Able to assist in the implementation of strategic initiatives related to servers and networking.
• Provides technical support to resolve or assist in the resolution of hardware and software problems.
• Provides guidance, assistance, coordination and follow up on customer questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by the technology department.
• Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by technology.
• Analyzes complex inquiries and determines appropriate technical area or vendor to resolve problems.
• Follows up on specific inquires or requests to ensure customer satisfaction.
• Provides input for the improvement of processes and procedures and/or policies.

The overall objective of this position is to identify problems with applications or hardware and facilitate the implementation of IT projects to support the strategic direction of the business.

This role also requires a high level of competence in multiple disciplines, coupled with the ability to think strategically, manage time effectively, prioritize work according to severity, work as part of a geographically dispersed team, support customers at other sites, develop and maintain good working relations with customers and peers, maintain a strong customer focus, and exercise a high level of professionalism at all times.

Responsibilities:

• Install and cable servers, desktops, and storage devices
• Support and implement both LAN and WAN technologies and configurations
• Support and implement Windows-based systems and applications, including build and configuration
• Work with network, phone, data center and manufacturing vendors as needed
• Oversees desktop services and standards (e.g. hardware/software, data locations, etc.)
• Coordinate the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Coordinate and/or perform hands-on/remote support and training at the desktop level.
• Support the establishment of, and adherence to, the help desk service level agreement.
• Assist with the administration and execution of IT resource request.
• Monitor the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Determine severity of incidents and efficiently escalate them when appropriate.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Provides training, troubleshooting, and support to network and communication system users.
• Own requests and incidents received from customers via telephone, email, voicemail, Helpdesk and other sources from the point of receipt through to resolution.
• Liaise with third parties and IT partners to escalate calls which may otherwise result in customer follow ups / dissatisfaction, to proactively ensure that the customer is satisfied with the service received.
• Effectively use internal standard collaboration tools to improve workflow, task management, and team administration.
• Travel to remote sites, when and where required, to assist with projects and/or troubleshooting

Education & Skills:

• High School Diploma, Associates degree in an IT related field is preferred.
• 5+ years of experience of relevant work experience; 3+ years with Associates
• 5+ years of experience maintaining/supporting Windows Server (2012 and newer) environments at an enterprise level
• High level of Experience with Desktop operating systems
• Excellent troubleshooting skills
• Excellent research skills

• Technical documentation skills

• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Preferred Experience:

• Networking (TCP/IP, WINS, DNS, DHCP)
• Ability, initiative and accountability to execute broad assignments requiring minimal direction
• Experience and skills supporting Active Directory and/or virtualization technologies
• Certifications or Other Professional Credentials:
  Network + and A+ certifications are encouraged
• Good understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS

Join the Sargent Legacy in Securing Our Future

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015, RBC acquired Sargent Aerospace and Defense. Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles.

At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent's continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company's commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.

Company Benefits Include:

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement

• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance

• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• Flexible Schedules
  • 3 & 4-day work week
  • ½ day Fridays

Dedication to our core values. Our must haves...

• Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
• Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.

EEO/AA/F/M/Vet/Disabled

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