Supervisor, Student Account Services
TNBR Careers

Title: Supervisor, Student Account Services

Pay Rate: $47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Department: Student Account Services

Number of Positions: 1

Position #: 600510

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

Position Summary:
The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required.

Essential Functions:

40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies.

20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement.

10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.

10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided

5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.

5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required

5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions

5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college's foundation.

Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements.

The results expected from efficient management of cashier functions include high level of satisfaction for both internal and external customers. Student Account Services employees will have high performance levels, the office will experience less turn over and will provide a high-level of customer service. When student payments and refunds are processed correctly, in a timely manner, this will create goodwill with student and their families

Formal Training:
Associate's degree required. Accounting and/or business-related field major's preferred. .
Women, veterans, and members of underrepresented groups and persons with disabilities are encouraged to apply.

Job Requirements:
Three years progressively responsible experience to include at least two years of supervisory experience. Experience with Banner student/finance in a college setting preferred.

Part-time work experience is calculated at 50% credit of full-time work experience.

Special Skills/Application of Knowledge:
* Knowledge of generally accepted banking procedures including cash handling skills and security of customer information.
* Knowledge of college, federal and state policies and procedures related to cash handling, student tuition and fees and student privacy.
* Knowledge of proper reconciliation procedures.
* Knowledge of and ability to use Banner data to integrate with third party cashiering software.
* Knowledge of personal computer including word processing, web technologies databases, spreadsheets and ecommerce solutions.
* Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions.
* Ability to effectively communicate in written and oral form and knowledge of business English.
* Ability to exercise good judgement in evaluating situations and making decisions.
* Ability to establish and maintain an effective working relationship with students and employees.
* Working knowledge of bookkeeping or accounting theory and practice.
* Working knowledge of modern office practices, procedures and equipment, including online computer system.
* Able to engage in the college's mission and values.

Complexity & Creativity: Analytical and technical thinking are critical to this position. Work processes change with evolving College initiatives. New technology is introduced and processes documented for daily use and for trouble-shooting. The position must assess the security of information as well as have an awareness of fraud, and understand and practice compliance with credit card and cash transactions.
Working with a diverse group of people in a fast-paced environment requires the person in this position to gather information, identify issues and problems, and provide accurate information quickly. Extensive knowledge of student accounts is required in order to determine the reason for the account balance and to be able to communicate clearly with students regarding their balance and payment options. Each student situation can be unique and complex, and this position needs to be able to help students understand what and why they owe. The employee must be able to communicate payment options in order for students to return to school, receive transcripts/diplomas, and/or keep their accounts from going to a collection agency. The position supervises and supports cashiers who deal with customers who may be confused or irate.

Magnitude of Impact: Errors when receipting and posting student and non-student payments could cause a loss for the college or have a negative impact on the perception of the college to the general public. Errors when collecting funds to do the college could cause a loss of funds and noncompliance of laws could cause audit and legal issues for the college. Failure to invoice accurately or timely could result in negative perception of the college and general public as well as audit or legal issues for the college. The departments that could be affected are Payroll, Finance, Foundation, Workforce and Community Development, Enrollment Services and internal and external customers. Most errors are caught in a very timely manner because of our review and reconciliation processes. If a problem does arise then the Student Account Services Manager, Director, Fiscal Operations or Vice President of Administrative Affairs would be involved with any solutions
Responsibility for Accuracy: The most typical kind of errors are transposed numbers. Most errors are caught in a very timely manner because of the daily review of cashier and accounts receivable functions. The Student Account Services Manager reviews reports created by this position. Scheduled audits occur regularly; the frequency of audits varies (for example, dual enrollment is audited each semester; receipt books are audited twice a year or more as they are submitted). If established checks and balances did not detect errors, the results would be a loss of funds for the college and could also have a negative impact on public relations with both internal and external customers. FERPA and information security are central concerns in this role.
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Financial Impact: The results expected from efficient management of student accounts functions includes proper handling of cash processes to prevent theft and loss of money.

Proper management of the accounts receivable function ensures invoices are sent timely and accurately and funds owed to the college are collected.

This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result.

Budgetary:
This position can initiate ordering needed supplies or services and submit requisition request to the Student Account Services Manager. This position does not have signing authority over office budget.

Judgement and Decisions: Hiring, training, supervising, and evaluating permanent and temporary positions are the purview of this position. This position manages office processes, ensuring College policy and office procedures are followed. Interacting with internal and external customers in a professional manner, with accuracy and efficiency, in person, on the phone, via email and on paper. Prioritizing the efforts of the Student Account Services cashier and accounts receivable staff in order to meet deadlines and function effectively.
Nature of Contacts: Providing and receiving information, discussing and seeking understanding of student accounts issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college as well as students and parents. The position interacts with financial aid employees to discuss student accounts. Interaction with enrollment services and advising to discuss student class schedules and appeals. This position generates the report on WCD student payments; WCD also delivers deposits which the Student Accounts office processes. HR employees are contacted for hiring processes. Payroll office is consulted for time sheet and employee leave balances. This position coordinates daily deposits. Prospective students and parents, current students, and third-party contractors for student payments comprise the largest population of person contacts. The nature of interactions may involve informing and educating this population about college processes for fee payments, fee waivers, questions about accounts and receivables, returned checks, overdue accounts, parking tickets, and etc.

Physical Demands: General walking, sitting, and lifting, but also often standing for extended periods of time in order to serve customers during peak times. Noise varies from campus to campus, but there is often noise from college events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building.
Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.

Full-time Employment Benefits:
* Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
* Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
* Employee Assistance Program
* Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
* Employee Discount program with over 900+companies
* 13 Paid Holidays/Year Includes paid days off the last week of December
* Sick Leave Bank
* Longevity Pay
* Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the top right to apply.
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