Supervisor, Patient Experience and Transport
University of Miami

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The Department of Patient Experience has an exciting opportunity for a Full-time Supervisor, Patient Experience and Transport will provide leadership, direction, coordination, and administration to the Patient Experience and Transport team. The Supervisor, Patient Experience and Transport provides general oversight of the patient care experience. The incumbent will evaluate, administer, and manage all business and administrative matters including budget, operations, programs, metrics, and personnel administration for the assigned department.

CORE FUNCTIONS

• Provides leadership, education, and orientation to all patient transport, representative, coordinator, and specialist staff. Strategizes with leadership to identify and improve patient care services and processes.

• Ensures that transportation services, as well as hospital bed movement, are coordinated in a timely, accurate, and courteous manner according to established guidelines.

• Oversees scheduling workflow for staff and prepares schedules to meet departmental demands.

• Monitors and documents daily attendance and punctuality of staff.

• Supervises, orients, trains, evaluates, and monitors the on-the-job performance of patient experience and transport staff.

• Completes employee time records in the Kronos System.

• Ensures employee compliance with meal-break requirements.

• Monitors and ensures staff compliance with HIPAA regulations.

• Actively dispatches transporters, personally filling service gaps when necessary.

• Supervises and assures optimum workload assignment for both productivity and service goal congruity.

• Establishes and maintains weekly and daily staff schedules to assure optimum coverage.

• Produces monthly and quarterly productivity and performance improvement reports.

• Coordinates office procedures and systems to complement both service and productivity.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• Bachelor's degree in relevant field

• Minimum 5 years of relevant experience

• Minimum 2 years hospital transportation experience

• Bilingual preferred

Knowledge, Skills, and Abilities:

• Ability to maintain effective interpersonal relationships.

• Commitment to the University's core values.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

• Proficiency in computer software (i.e., Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H10

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