Student Success Generalist (Student Services Generalist)
Indiana University

Department

ACADEMIC SUPPORT (NW-ACSP-IUNWA)

Department Information

The Office of Academic Affairs at Indiana University Northwest seeks qualified candidates for a full-time position of Student Success Coordinator (Student Services Generalist).

Indiana University Northwest (IUN) proudly serves the most ethnically and economically diverse area of the state. We take pride in our shared differences and find strength in the diversity of cultural wealth, lived experiences, abilities and aspirations reflected in our student body. In 2020, IUN was recognized by the US Department of Education as a Hispanic Serving Institution (HSI). We strive to provide life changing and transformational education to the communities we serve.

We seek someone with a strong desire to contribute to our goals and aspirations, with a demonstrated commitment to student success. The successful candidate will enhance IUNs capacity to monitor the progress of initiatives across campus and coordinate activities with the IU Northwest Student Success Team to improve the efficacy of initiatives and scale successful projects. The ideal candidate will be able to hit the ground running, with previous experience working in student success at the college level.

Job Summary

This position reports to the Director of Student Success and is under the direction of the Project Director, and the Director of Student Success, the Student Success Coordinator.

Department Specific Responsibilities

• Assists with administrative tasks related to the daily operations, planning, and implementation of various student success initiatives
• Serves as a liaison to campus stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.
• Maintains an internal website and works with IUN's Office of Marketing and Communications to facilitate communication strategies.
• Assists with development of experiential learning opportunities with the support of local community organizations and affinity groups.
• Creates and maintains a Resources Hub and coordinates activities with faculty and existing student support; supports services in counseling, advising, tutoring, mentoring, and career services to maximize resources and achieve project goals.
• Provides specific programming and services in support of IU Northwest's INVEST (INspiring, Valuing, and Empowering Success Together) initiative focused on undergraduate student engagement and persistence.
• Interacts with students, community, employers, faculty, and various campus committees.
• Develops, implements, administers, and tracks results for programs and events managed through the Student Success Center.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in related field

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field

Preferred

• Experience or familiarity with assisting student with navigating social services and/or financial resources

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Possesses a strong customer services background in a metrics-based environment
• Demonstrates program development skills, and understanding of college student success
• Ability to work with programs or services to encourage success of Hispanic, low-income, and underrepresented students

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is grant funded with expected annual renewals. Renewals are contingent on the availability of grant funds. It is supported by a federal grant under the Developing Hispanic-Serving Institutions Program-Title V.

Work Location

Gary, Indiana

Advertised Salary

$44,000.00 - $47,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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