Sr UX Designer
PayPal Inc.

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Joining the Merchant team as a Senior XD II on the Developer Experiences team means crafting impactful and seamless experiences for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide.

At PayPal, Senior XD's play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.

Job Description:

About Our Team

At PayPal, design isn't just about creating visually appealing products - it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents, from designers and researchers to engineers and product leaders, to craft seamless and impactful experiences that resonate with millions of users across the globe.

At the heart of our Merchant Platform team lies a dedicated commitment to enriching the developer experience, informed by a profound understanding of coding intricacies and the distinct challenges developers face. By adopting a developer-centric mindset, our team members act as conduits, effectively bridging the gap between Developers and Merchants to co-create tailored experiences that cater to the unique needs of both audiences. Grounded in the conviction that every interaction within our platform is an opportunity to showcase seamless integration and operational efficiency, we are unwavering in our mission to equip merchants with the indispensable tools needed to excel in the digital landscape.

Guided by principles centered on designing experiences that align with individual merchant requirements, cultivating trust through a deep well of technical expertise, simplifying complex processes, and fostering enduring relationships, we are steadfast in our efforts to continually enhance our platform through a lens honed specifically for developers. By providing robust support for developers in their pivotal role of integrating products for our merchants, we strive to create a seamless and efficient experience that enhances productivity and elevates the overall performance of the ecosystem.

What You Need to Know About the Role

Joining the Merchant team as a Senior XD II on the Developer Experiences team means crafting impactful and seamless experiences for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide.

At PayPal, Senior XD's play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.

In this role, you'll advocate for customer needs, spearhead project execution in complex or strategic product domains, and forge strong connections across different domains and cross-functional teams. Your core focus will center on designing seamless integration experiences for our products, bridging the coordination between developers and merchants, and contributing to the growth and development of a world-class developer community.

Your Day-to-Day

• Lead the proactive identification and resolution of complex customer problems by defining and addressing gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
  
• Utilize insights to shape customer-centric product strategies effectively, acting as a vital liaison between design, product management, and engineering teams.
  
• Demonstrate mastery in design tools and techniques, setting and maintaining high standards.
  
• Utilize design systems, style guides, patterns, and assets to craft intuitive and user-friendly experiences for developers, contributing to system enhancement based on specific developer needs.
  
• Foster effective collaboration across teams and stakeholders, honing communication skills to articulate design rationales clearly and persuasively, thereby influencing not only immediate teams but the entire organization.
  
• Drive organizational change by instigating improvements in workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.
  

What You Need to Bring

• Bachelor's degree with 5-7 years or Master's degree with 4-5 years of experience in design, research, or related fields.
  
• Extensive experience designing products and platforms, including native apps, with a focus on both consumer and enterprise experiences, including systems design.
  

• Advanced proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms, with the ability to mentor others in their use.
  
• Proven ability to collaborate effectively with engineering teams to ensure technical feasibility and translate customer requirements into data-driven hypotheses, guiding the development of innovative solutions.
  
• Exceptional communication skills to effectively gather feedback from developers through diverse methods, such as user testing, surveys, and interviews, and to articulate design concepts and rationales persuasively.
  
• Extensive experience in working with cross-functional teams to facilitate the development and delivery of developer tools, fostering inclusivity, and driving alignment towards common goals.
  
• Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred, demonstrating the ability to understand technical concepts and constraints.
  
• Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact, inspiring others to innovate and strive for excellence.
  

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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