Senior Supervisor, Operations
American Water

Requisition ID: 106700

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Illinois American Water is seeking a water utility professional to join our team in East St. Louis. This leadership role will be responsible for overseeing maintenance work that is performed at our production facilities. As the Sr. Supervisor of Operations, you will manage a team of operators who are ensuring the integrity of our water. You will ensure that quality maintenance work is being performed in a timely manner and per American Water standards. In addition, the Sr. Supervisor will order materials, work with contractors and handle day-to-day maintenance needs.

Primary Role

Managing water or wastewater treatment production facility/facilities ensuring cost-effective, high-quality customer service and operational integrity.

Responsibilities include managing plant personnel, capital resources, business processes that are engaged in the functional area of water and wastewater operations in accordance with company policies, procedures, all applicable governmental laws, and water and wastewater operations.

Key Accountabilities

• Establish, maintain, and continuously improve the health and safety culture within production environment.
• Create an environment of accountability and implement high performance safety programs, including the provision of resources, time, equipment, and training.
• Works with approved contractors in the operation area verifying, work product, safety, compliance, and order completions.
• Lead, motivate and develop staff in assigned operation area.
• Communicate a shared vision, empower staff, and champion safety and diversity.
• Resolve union and/or non-union labor issues, with the assistance from Human Resources.
• Drive performance by linking business unit objectives to company goals and values.
• Build shared commitment to improving business performance. Develop both individual and team capabilities in union environments.
• Provide operational input to annual business plans, control O&M/capital budgets for responsible area to ensure that operation and financial targets are met.
• Ensure that operational integrity is maintained, including environmental and regulatory compliance.
• Implement work activities and systems to ensure a high level of priority is placed on ensuring our water and wastewater treatment is always meeting or exceeding all regulatory standards as well as customer expectations.
• Manage operational and business processes to ensure that American Water policies are followed, best practices are implemented, and internal/external reporting requirements are satisfied.

Knowledge/Skills

• Effective communication skills.
• Demonstrated ability to manage and prioritize tasks.
• Effective empowers others by sharing ownership and visibility.
• Demonstrate empathetic leadership with integrity.
• Extensive knowledge of the regulated water utility business and its operations.
• Knowledge of the applicable regulations, requirements and trends impacting water and wastewater utilities.
• Thorough understanding of standard business practices and principles.
• Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
• Electrical / Mechanical knowledge preferred.
• Leadership in a union environment preferred.

Experience/Education

• Four-year undergraduate degree in operational discipline, management, or related technical discipline preferred.
• A minimum of 2-5 years of leadership experience at a water or wastewater treatment facility preferred.

Hours/Schedule

• Full-time
• Monday-Friday, day shift
• On-call responsibility

Travel Requirements

• Local and occasional regional travel.

Certifications & Licenses

• Minimum Requirement:
  • Valid Driver's License
• Preferred:
  • Class I wastewater license and/or Class A drinking water license
  • Chief Operator Certification
  • Safety Certifications / Training
    

Work Environment

• Indoor and outdoor environment.
• 24/7 operation.
• Must be able to sit, stand, bend and walk for long periods of time.

Competencies

Prioritizes & Role Models Safety

Self-Awareness

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: St Louis

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