Senior Business Systems Analyst (Workday)
Cincinnati Children's Hospital Medical Center

Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

JOB RESPONSIBILITIES:

Cincinnati Children's Hospital Medical Center is seeking an experienced and detail-oriented Senior Business Systems Analyst to join our team. This role is essential in gathering, organizing, and managing business data within an integrated software suite to enhance our operational efficiency. The ideal candidate will oversee applications that automate critical business functions, with particular emphasis on coordinating and managing the automated testing processes, particularly in collaboration with our external vendor for all Enterprise Business Systems applications. This role requires in-depth expertise in business systems analysis and the ability to lead complex projects with minimal oversight, contributing significantly to our mission of providing top-quality care for children and their families.

Miscellaneous

• Enhance professional knowledge and skills through:
  

• Cross-training and literature review.
  

• Attending department meetings and vendor education sessions.
  

• Build and maintain positive relationships, both within and outside Cincinnati Children's Hospital.
  

• Motivate and guide team members, encouraging a strong teamwork environment.
  

• Foster a collaborative team atmosphere and work well with others.
  

• Develop and deliver training objectives to meet team needs.
  

• Prepare and deliver both oral and written presentations.
  

• Conduct and actively participate in instructional seminars.
  

• Gain expertise across multiple Cincinnati Children's computer-based systems.
  

Summary

• Exercise independent judgment within established policies and procedures with minimal guidance.
  

• Author and execute testing and quality assurance for the enterprise business suite.
  

• Document testing outcomes and monitor quality standards.
  

• Resolve complex issues by demonstrating advanced knowledge and problem-solving skills.
  

• Stay current with new developments beyond one's specialty area to support broader business functions.
  

• Participate in developing moderately to highly complex business solutions.
  

• Design business processes, create user guides, and ensure consistency in technical documentation.
  

• Support the development lifecycle, collaborating with analysts to align technical documentation with business needs.
  

• Facilitate communication between technical and business teams.
  

• Participate in creating project plans and oversee the planning and execution of annual events.
  

• Collaborate effectively with cross-functional teams on initiatives.
  

Configuration and Process

• Implement and maintain moderately to highly complex business processes within the enterprise business application suite.
  

• Serve as a key team member in implementing and validating application configuration solutions.
  

• Apply advanced knowledge of applications and reporting tools to analyze and recommend solutions for the business area.
  

• Utilize project management methodologies and the application development lifecycle to lead annual events.
  

• Create and maintain documentation that supports enterprise business applications.
  

• Use business theories, concepts, and principles to recommend and draft solutions for process improvement.
  

Production Support

• Provide support for escalated production and process issues.
  

• Troubleshoot complex issues and interpret error messages to determine solutions.
  

• Identify necessary resources to address and resolve complex issues.
  

• Use Change Control methods to implement system solutions.
  

• Act as a liaison between business units and Information Services.
  

• Support departmental initiatives to improve customer satisfaction.
  

• Review and evaluate recommendations for business process improvements.
  

• Design and implement change management plans for business process adjustments.
  

• Review information provided by business systems analysts.
  

• Exercise judgment and follow appropriate escalation procedures as per IT service level agreements.
  

Customer Service

• Deliver exceptional end-user support by monitoring service level agreements (SLAs) for incident management.
  

• Collaborate with other areas to ensure a customer-centered support experience.
  

• Adhere to and promote the adoption of change management policies and procedures.
  

• Model exemplary customer service behavior, ensuring prompt and effective follow-up with customers.
  

JOB QUALIFICATIONS

Required:

• Bachelor's degree in a related field
  
• 5+ years of work experience in a related job discipline
  

Preferred:

• Workday experience highly preferred
  

• Strong familiarity with testing principles, methodologies, and processes
  

• Proficiency in test tracking and test management software
  

• Experience in test script development and management
  

• Testing certifications or formal training desired
  

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
• Medical coverage starting day 1 of employment. View employee benefits here.
  
• Competitive retirement plans
  
• Tuition reimbursement for continuing education
  
• Expansive employee discount programs through our many community partners
  
• Referral bonus program for current staff!
  
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
• Physical and mental health wellness programs
  
• Relocation assistance packages available for nurses!
  

*Benefits may vary based on FTE Status and Position Type

Primary Location
Remote

Schedule
Full time

Shift
Day (United States of America)

Department
IS Enterprise Business Systems

Employee Status
Regular

FTE
1

Weekly Hours
40

Salary Range
$79,830.40 - $101,150.40

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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