Senior AV Support Technician
The University of Texas at Arlington

Posting Number:

S05805P

Senior AV Support Technician

OIT AV Support

Arlington

Information Technology

Full-time

Standard

One (1) of three (3) working shifts Monday - Friday:7:00am - 4:00pm9:00am - 6:00pm11:00am - 8:00pm

• Must be able to work onsite at the university & travel to remote university locations as needed for onsite support.
• On-site position covering all UTA Arlington Campus locations.
• Potential for night and weekend hours.

External and Internal

Salary is commensurate based on qualifications and relevant experience.

Funding expected to continue

Monthly

Yes

We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces, including podium computers, control panels, and audio equipment. Works with the AV Support Manager to train and mentor students and peers and provide the team with detailed documentation to perform regular tasks. Support audience includes faculty, staff, and students in delivering educational or other administrative content in learning and conference room spaces.

• AV Support for academic teaching and learning spaces:
  • Provide urgent and escalated audio-visual support for all teaching spaces.
  • Troubleshoot complex problems with system components.
  • Consult with 3rd party support if necessary.
  • Assist with installations if needed/required.

• AV Support for conference rooms and academic event spaces:
  • Troubleshoots audio and video conference equipment in conference rooms to ensure stability for clients.
  • Software/firmware updates to all equipment associated with the audio and video conferencing needs of designated spaces.
• Customer Support:
  • Provide technical instructions to a non-technical audience.
  • Collaborate with other members of the IT team, especially Service Desk staff to resolve tickets/issues.
  • Escalates calls internally as needed, & monitors progress through resolution.
  • Record client requests and incidents in the ticketing system following documentation requirements.
• Documentation:
  • Assist in the creation of technical documentation to document reoccurring technical issues and job duties.
  • Also responsible for creating internal training guides, procedures, and processes documentation.
• Mentorship and Training:
  • Assist with the training of student employees and peers on internal processes and technology in use.
  • Assist with the on-going supervision of student workers.
  • Verify student staff complete tasks and work with management to ensure students develop the necessary skills to contribute to the success of the overall team.
• Testing and Evaluation:
  • Assist with the testing and evaluation of updated instructional technology for learning spaces, digital signs, or conferencing equipment.
• Other Duties as Assigned.

• Bachelor's degree with coursework in a related field; or any equivalent combination of education, training, and experience.
• One (1) year of hands-on computing work experience with audio visual equipment.
• Technical experience with working with networked end point devices (such as laptops, desktops, digital signs, and any audio-visual equipment etc.).

• Coursework related to technology such as Information Systems, Computer Science, or Business Administration.
• Two (2) or more years hands-on computing experience with a focus in higher education or AV support situations.
• IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications.
• Experience with IT project management and Product management training / experience.

• Excellent communication & interpersonal skills.
• Ability to establish and maintain effective working relationships with customers and colleagues.
• Interact and communicate with peers and customers in a professional, client-focused manner.
• Able to work in team settings and independently with limited direction.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Ability to use a personal computer and other office equipment, including related university software and email.
• Effectively manages own time and resources.
• Ability to complete all physical tasks as needed.
• Ability to drive UTA vehicle.

• May work in all weather conditions.
• May work around electrical and mechanical hazards.

All Information Technology staff - regardless of their unique position - are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

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Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.