Description
The Senior Auditorium & Conference Center Technical Lead will support the operational needs of multiple auditorium and event production facilities for an established multi-channel retailer company. This key role is responsible for:
- managing the operations and personnel who oversee the technical support of the client's production facilities and control rooms;
- partnering with the client events team to collaborate on the technical strategy for events; and
- mentoring team members and implementing training programs to develop personnel and ensure they have the skillset and technical knowledge to effectively perform their roles.
At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That's why we're always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.
We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.
We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!
WHAT YOU WILL DO
The Senior Auditorium & Conference Center Technical Lead will support the operational needs of multiple auditorium and event production facilities for an established multi-channel retailer company. This key role is responsible for:
- managing the operations and personnel who oversee the technical support of the client's production facilities and control rooms;
- partnering with the client events team to collaborate on the technical strategy for events; and
- mentoring team members and implementing training programs to develop personnel and ensure they have the skillset and technical knowledge to effectively perform their roles.
Technical Management
- Support the technical operational needs for a team responsible for providing creative, high-quality productions through professional quality video, audio, lighting, and presentation to allow the client and external partners to connect and communicate their message in a distinct and technologically innovative way to colleagues and customers alike.
- Oversee a team of event and production technicians who support the operations and optimization of event facilities.
- Ensure resources are scheduled and assigned to required operator positions based on event production scope.
- Provide technical consultation on technical broadcast approach and design of productions.
- Assist with the development and documentation of best practices for all event spaces including production and technology configurations to ensure top level of production quality and consistency.
- Implement the structure of preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
- Serve as the initial escalation point of contact for all equipment troubleshooting, service and maintenance needs and coordinate with client engineering teams to facilitate repair needs to ensure operational readiness of facilities.
- Make sure all discrepancies are communicated and resolved to the clients' satisfaction in a timely manner.
- Support the assessment and recommendation of solutions around technical and operational needs of studio and event spaces based on production requirements.
- Provide guidance on post-mortems of webcasts and fully analyze what went right, what went wrong, and make recommendations for future improvements.
- Participate in regularly scheduled meetings with team members to ensure alignment on event procedures, scheduling, and production briefs as required.
- Support the production design, setup, and configuration of all necessary control room elements to ensure a high-quality event for client productions.
- Oversee the operational approach to fulfill the creative production needs for client events, including but not limited to:
- Technical directing
- Audio mixing
- Robotic cameras
- Virtual platforms
- Graphics
- Video playback
- Streaming
- Lighting design
- Teleprompter
- Operation of remote acquisition equipment (or equivalent software i.e., Zoom, Hangouts, etc.) as needed for remote presenter participation in events.
- Operation of streaming and encoding equipment.
Must-have skills & job qualifications
- 7+ years of experience in the area of event production, broadcast, audio/visual and video production, or another similar field.
- 3+ years of experience in onsite, virtual, and hybrid live events.
- Video engineering and strategic technical management experience.
- Experience supporting control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
- Understanding of signal flow in a digital broadcast environment.
- Experience in working with LAN/WAN networking and switches.
- Skills in both traditional television broadcast and IT equipment installation, and troubleshooting.
- Knowledge of virtual production and meeting platforms.
- A keen eye for detail with a knowledge of what creatively works well for broadcast production.
- Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
- Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
- Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
- Ability to work independently and be self-reliant in strategic execution of daily responsibilities.
- Ability to maintain composure and a positive attitude during high pressure situations.
- Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
- Consistent proactive preparation and timely responses to multiple channels of communication.
- Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations.
- Experience with various production environments and video switchers including Grass Valley and Ross Acuity.
- Experience with audio production systems including Yamaha audio consoles, Dante audio routing networks, Shure microphones, and intercom systems.
- Experience with Telemetrics, Sony, Panasonic and Black Magic robotic cameras.
- Experience with Adder KVM systems.
- Experience with Haivision encoding and decoding systems.
- Familiarity with post-production software including Adobe Premiere and Final Cut Pro.
- College degree in video production, broadcasting, communications, or similar field.
- Valid driver's license and safe driving record.
- Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.
- Ability to lift/carry 50lbs.
- Ability to climb ladders and perform overhead work.
- Medical benefits, including vision and dental.
- PTO days (vacation, sick days, and personal days) and paid holidays.
- Enjoyable company culture.
- Training and professional development opportunities
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