Seasonal Customer Experience Representative - (Remote- Ohio)
Gap Inc.

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a Customer Experience Representative, you'll represent Gap Inc. and our brands and take pride in delivering an exceptional shopping experience for our customers. You'll speak with customers who have placed online orders and you will be responsible for answering questions regarding returns, exchanges, price adjustments, missing packages, and missing items. You will support your team to drive results and deliver best-in-class service in a fast-paced environment.

This is a remote position working from home in Ohio only. You will be required to complete three-weeks of full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment.

What You'll Do

• Deliver a consistent customer experience by providing efficient and timely resolutions.
• Utilize effective time management skills to handle multiple calls in a fast-paced environment.
• Act as customer advocate by resolving complex concerns in an accurate and timely fashion.
• Demonstrate ability to make good business decisions aligned with our brand values.

Who You Are

• Previous customer service or call center experience required.
• High level of confidence using technology with an ability to quickly navigate multiple screens or web browsers at a time.
• Demonstrate ownership to problem-solve independently.
• Open to feedback and can take action as needed.
• Experience navigating through competing priorities.
• Excellent verbal and written communication skills including customer de-escalation.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

---