Sales Support - Strategic/National Ac
The Judge Group Inc.

Location: Rochester, NY
Salary: $26.00 USD Hourly - $29.00 USD Hourly
Description: Our client is currently seeking a Remote Sales Support for a 9+ month contract

This job will have the following responsibilities:

• Position supports Sales Reps and acts as their right hand.
• The sales rep gets the account and turns it over to Sales Support for maintenance.
• Review and process paperwork, handle billing, ID cards and communicate (mostly via e-mail) with the customer.
• Knowledge of health insurance benefits is a major plus
• Need exceptional customer service skills!
• Must be able resolve problems and complex situations in a calm fashion
• Responsible for the implementation of new groups, renewals, and conversion of groups to new product lines.
• Researches, interprets, and responds to inquiries from internal and external customer
• Creates and delivers presentations to external customers. •
• Manages any de-implementations associated with a complex group that terminates from our portfolio when applicable. •
• Assures that all account data is maintained on a timely and accurate basis such as initial account setup, benefit books, summaries, contracts, etc.
  

HOURS: Mon-Fri, 8a-5p
95% remote but may need to come onsite periodically for meetings

Reside in Syracuse, Utica or Rochester areas

Qualifications & Requirements:

• High School diploma or equivalent required. Associates Degree in related field preferred. In lieu of degree, 2 years of experience in service or healthcare industries.
• Valid NYS Life, Accident and Health license within six months of employment required.
• Familiarity with NYS and Federal regulations and underwriting policies and all process flows.
• Strong oral/written communication and customer service skills.
• Strong organizational skills and ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands.
• PC skills essential: spreadsheet and word processing applications, database functions and sales force automation software applications.
• Physical Requirements: • Ability to travel within the Health Plan service region as necessary to offer support for on-site visits to groups/brokers, open enrollments, training, and/or off-site meetings.
• LAH certification preferred but not required.

Please send resume to Kristen Hawkins

khawkins@judge.com

Thank you

Contact: khawkins@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

---