Retail Service Supervisor
The University of Georgia

Posting Number:

S12241P

Retail Service Supervisor

PSO-Cont Ed-Aux-Food Services

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA's mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.

www.georgiacenter.uga.edu

External

TRS

Employee

Benefits Eligible

Full Time

40 hour work week with schedule to vary, Sunday through Saturday.
Will be required to work some nights and weekends, and occasional holidays.

$38,000 - $42,000 (Commensurate with Experience)

06/13/2024

Yes

07/07/2024

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Service/Maintenance Foreman/Lead

Non-Exempt

1.00

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

• Two years' experience in a customer service environment preferred.
• Ability to multitask and prioritize accordingly.
• Proficient with Microsoft Word and Excel.
• Good communication skills.
• Ability to plan work schedules, to assign personnel, and supervise the work of subordinates.
• Ability to establish and maintain effective working relationships with employees and patrons.

Enhance the operational efficiency and elevate the standard of service excellence in food and beverage across all outlets within the UGA Center for Continuing Education and Hotel, will collaborate with the Retail Dining Manager. Will lead and guide a team of dedicated hospitality professionals, fostering a culture of continuous training and development. Our goal is to create an exceptional and memorable dining experience for our guests. Responsible for managing retail staff within the outlet operations. Assisting the RDM in the development and management of a service culture that creates a work environment that is focused on the health and safety of guests and employees.

Ability to multitask and prioritize accordingly. Be proficient with Microsoft Word and Excel. Good communication skills. Ability to plan work schedules, to assign personnel, and supervise the work of subordinates. Ability to establish and maintain effective working relationships with employees and patrons.

Stand for long periods of time under conditions of high temperature. Lift, pull or roll at least 30lbs. Bend, kneel and work with hands. Driving as needed to perform job duties.

Yes

Yes

Yes

No

No

No

No

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Lead a professional, service oriented team that provides the guests and visitors of the Georgia Center with outstanding food quality and customer service in the Bulldog Bistro, Banquet events and off-site premise outlets.

40

To follow operational guidelines that exceed our customers' expectations for cleanliness, food presentation, and quality.

20

Assist management team in all training and development of service staff.

20

Maintain and build relationships with patrons who dine in outlets on a regular basis.

10

Ability to work in other departments within the GC as assigned.

10

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Leta Salazar

Leta.Salazar@georgiacenter.uga.edu