Representative Patient Access
Tower Health

Overview

Located in Phoenixville, PA, and a member of Tower Health, Phoenixville Hospital is a 144-bed facility that provides comprehensive medical services through emergency room visits, inpatient admissions, outpatient procedures and community outreach programs. Phoenixville Hospital's services include an award-winning cardiovascular program, a fully accredited cancer center, NAPBC-accredited breast health center, an acute inpatient rehabilitation center, and a large robotic surgery center. Phoenixville Hospital is accredited by The Joint Commission and has been recognized for its quality outcomes and clinical expertise across services lines that include joint replacement surgery, advanced heart failure care, and the designation as a Primary Stroke Center.

Virtual Tour Phoenixville Hospital

Below are awards, accreditations and associations who endorse Phoenixville Hospital as a quality healthcare provider:

Breast Health
National Accreditation Program for Breast Centers (NAPBC)

Breast Surgeons ACR Breast Imaging Center of Excellence

Diagnostic Imaging
American College of Radiology (ACR) accreditation for Ultrasound, CT Scan, Mammography, MRI, Nuclear Medicine & PET/CT Scan

Stroke
Primary Stroke Center Certification by the Joint Commission

American Heart Association's Get with the Guidelines® - Stroke Gold Plus Quality Achievement Award

Cardiovascular

Advanced Heart Failure Certification by the Joint Commission and American Heart Association

Designated as an Aetna Institute of Quality® for the Cardiac Medical Intervention and Cardiac Rhythm programs

American Heart Association's Get with the Guidelines® - Heart Failure Gold Plus Quality Achievement Award

Maternity
Independence Blue Cross Blue Distinction Center+ for Maternity Care

Immunization Action Coalition (IAC) Hepatitis B Vaccine Honor Roll

Nursing
Competency & Credentialing Institute's CNOR® Strong Designation

Oncology
Accreditation by Commission on Cancer

Lung Cancer Screening Center

Orthopedics
Advanced Hip/Knee Replacement Certification by Joint Commission

Independence Blue Cross Blue Distinction Center for Knee and Hip Replacement

Rehabilitation
Top 10% Nationally for Inpatient Rehabilitation by UDSMR

Commission on Accreditation of Rehabilitation Facilities

Respiratory Services
2021 Department of the Year by Pennsylvania Society of Respiratory Care

2021 Platinum Level by American Association for Respiratory Care (AARC) Apex Recognition Award criteria

Click here to see all the awards, accreditations and associations who endorse Phoenixville Hospital as a quality healthcare provider. We are proud to offer the level of service they represent.

Responsibilities

The Patient Access Representative (PAR) working in the ED Is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner. The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

This is a Full Time position, hours are 3pm-11:30pm with every other weekend and holiday rotation required.

Qualifications

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

• No experience

• BLS Certification - Based on department
• CPR Certification - Based on Department

• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Multi Line Telephone Operational Skills
• Organizational Skills