Regional Quality Coordinator
Volunteers of America - National Services

Volunteers of America National Services is seeking Regional Quality Coordinator to join our Florida team. This person will support our Gulf Coast Village (Cape Coral, FL) and The Preserve (Ft Myers) Florida communities.

About the Job: The Regional Quality Coordinator supports implementing the Quality Program across assigned facilities, ensuring adherence to VOANS standards. This role leads quality committees, facilitates performance improvement initiatives, and manages incident reporting and follow-up. Key responsibilities include collecting, analyzing, and compiling data from multiple sources to assess facility quality and compliance, conducting audits and completing required regulatory reporting. The Coordinator plays a pivotal role in identifying opportunities for improvement, guiding root cause analyses, developing and implementing interventions and monitoring effectiveness. This position is critical in fostering a culture of continuous quality improvement. The Regional Quality Coordinator supports accountable operational leaders to ensure high-quality care, services, and complaint operations.

Schedule:

M-F 8:00 AM-5:00 PM (Must be able to travel to FL sites)

Benefit Highlights:

• 403(b) Retirement Plan
• Career scholarships;
• Continuing career education and leadership programs;
• Dental, Vision and Healthcare Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

Essentials:

Facilitates and Supports Quality Committee:

• Schedules regular quality committee meetings, ensuring that all relevant stakeholders are informed and able to attend.
• Develops detailed agendas that prioritize key quality issues and set clear objectives for each meeting.
• Leads the meetings, ensuring that discussions remain focused on the agenda and that all participants have the opportunity to contribute.
  

Data Collection and Analysis:

• Gathers data from multiple sources, including audits, incident reports, performance metrics and other relevant documentation.
• Organizes collected data into accessible and meaningful formats, such as reports, dashboards, or summaries, to provide a comprehensive view of facility quality and compliance to share with stakeholders
• Identifies trends, patterns, and areas for improvement by thoroughly analyzing the data, using tools like statistical analysis, benchmarking, and comparison against standards.

Guides and Facilitates the Performance Improvement Process:

• Works with facility staff and other stakeholders to identify and prioritize improvement areas based on data analysis and incident reviews.
• Leads or facilitates root cause analyses and other investigative methods to determine the underlying issues affecting quality and compliance.
• Collaborates with stakeholders to create targeted action plans to address identified issues and achieve measurable improvements.

Incident Management:

• Monitors and ensures timely reporting of incidents that may impact quality or compliance, following established protocols.
• Conducts thorough reviews of reported incidents to understand the risks involved and takes steps to mitigate these risks.

Completes Required Reporting:

• Compiles necessary data and information to complete required reports for State, CMS and accreditation bodies.

Conducts Audits:

• Regularly conducts audits to assess the quality of care and compliance with regulatory requirements, following established audit protocols.
• Records all audit findings in a detailed and organized manner, highlighting areas of strength and opportunities for improvement.

Collaborates with the Regional Clinical Specialist:

• Works closely with the Regional Clinical Specialist to align quality initiatives with clinical best practices and ensure comprehensive coverage of both process and clinical aspects.
• Focuses on the implementation and support of the quality program and processes, ensuring they are well-structured and effective.
• Utilizes the Clinical Specialist's expertise to inform decisions and actions, ensuring that quality improvements are both clinically sound and operationally effective.

Provides Quality and Compliance-Related Education:

• Delivers educational training sessions on quality and compliance, ensuring that staff across all levels are informed and equipped to meet organizational standards.
• Tailors training content to the audience's specific needs, using various educational methods to enhance understanding and retention of key concepts.

Required Qualifications:

• Bachelor's degree in Healthcare or Human Services
• Minimum (2-5) years of quality-related experience in the healthcare industry, preferably in the senior care or nursing home/residential care setting.
• Strong verbal and written communication skills, clearly conveying complex information to various stakeholders and facilitating productive meetings. Ability to effectively communicate orally and in writing in English.
• Ability to lead committees, guide performance improvement processes and inspire others to engage in quality improvement efforts
• Broad knowledge base of health care problems of the frail elderly. Working knowledge of medical terminology, anatomy and physiology, and disease processes.
• Solid understanding of professional quality standards and quality and compliance processes.
• Familiarity with State, CMS, and accreditation body requirements, ensuring that all practices, documentation, and reporting meet regulatory standards.

Preferred Qualifications:

• While not required, having a Certified Professional in Healthcare Quality (CPHQ) certification is highly advantageous.

VOANS, a subsidiary of Volunteers of America, provides affordable housing and healthcare services in over 40 states and Puerto Rico. The organization employs over 2,000 professionals who provide high quality services and care to clients. As one of the largest non-profit affordable housing owners/operators in the nation, VOANS has over 240 properties and approximately 14,500 affordable housing units. VOANS also operates over forty-six (46) senior healthcare programs, including skilled nursing, assisted living, home health care, adult day, and Program for All Inclusive Care for the Elderly (PACE)

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