Receptionist - Pre-Op
Wellstar Health Systems

Facility: Douglas Hospital

Job Summary:

As the first face and voice that team members and visitors encounter, the receptionist position is an integral part of The WellStar team. The receptionist is primarily responsible for the personal interaction with visitors. This role is also responsible for performing a wide variety of administrative functions that require independent judgment, ingenuity, and initiative in the utilization of computers and other equipment.
Receptionist Duties include but not limited to:
1. Answer all incoming calls and handle caller's inquiries whenever possible, directing customers to the correct department/individual, as needed
2. Greet, assist and/or direct team members, visitors, and vendors
3. Receive, direct and relay telephone messages
4. Direct all visitors to the appropriate staff member
5. Maintain tracking of classroom information and assist with inquiries regarding rooms and equipment

Core Responsibilities and Essential Functions:

Maintains department waiting area
* Greets team members, visitors and guests as they enter department with appropriate introduction and inquiry as to visit
* Answers phone, routes calls appropriately and maintains appropriate tracking of messaging for department members
* Maintains files
* Maintains computer tracking system of room reservations
* Posts advisory announcements in facility as appropriate including room updates, monitors, etc.
* Provides privacy for team members, visitors and guests
* Provides general information about facility
* Provides directions to customers
* Completes paperwork as requested
* Observes activities in work area to determine if patients and other customers need assistance and/or information
* Maintain cleanliness of area (i.e. straightening waiting area, picking up debris, cleaning coffee area, ensures coffee, water, and snacks are refilled, etc.)
* Represents the Mission, Vision and Values of WellStar Health System
* Completes all other clerical duties as assigned
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma High school graduate Required or
GED equivalent from an accredited institution required Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 1 year customer service experience required, preferably in front desk/receptionist role Required and
Experience working in a healthcare environment preferred Preferred

Required Minimum Skills:

The individual must be able to communicate and understand verbal and written English language.
Must have excellent communication and customer service skills.
Experience working Must be organized and attentive to detail.
Ability to function under stressful conditions.
Ability to observe listen attentively and use problem-solving skills.
Ability to use desktop or laptop computer, multiple software programs, proficient use of internet and computer applications with working knowledge of Microsoft Office (Excel, Word, PowerPoint).