Protective Services Specialist
Holy Cross

Employment Type:Full timeShift:12 Hour Day Shift

Description:Day shift is 7a-7p and Night shift is 7p-7a. The days could be any one of the 7 days of the week. Full-time is three 12-hour shifts, 3 days a week or 36 hours a week. Per diem may not be 3 days, but is as needed and provides some schedule flexibility.
What you will do / responsibilities:

• Initiates and receives communications, via telephone, radio, email or other computer systems.
• Communicates verbally, or in writing, promptly, courteously and accurately while maintain poise at all times.
• Appropriately refers any problems or issues beyond scope of authority to Security Manager on Duty and the Hospital Manager on duty.
• Follows standard procedures and uses personal protective equipment per policy at all times.
• Documents in a timely manner all relevant safety and security information.
• Patrols the hospital and other HCH properties as required.
• Takes action as required, participating in all emergency codes and requests for assistance.
• Able to act independently, managing critical situations that may involve aggressive behavior.
• Takes action as necessary to ensure the safety of Hospital Associates, patients and visitors.
• Assists in moving, lifting or dragging individuals to safety.
• Assists in bringing safety equipment to the scene of an emergency or as required.
• Assists in restraining individuals as necessary to maintain the safe environment of the hospital.
• Assists in restraining individuals as required to prevent those individuals from placing themselves or others in harms' way
• Participates as an active member of various Security and Safety committees
• Serves as a departmental resource specialist, consulting on Safety and Security issues to all Associates.
• Assists in the development of policies and procedures related to Protective Services throughout The Holy Cross Hospital.
• Reviews all departmental Security and Safety Policies and Procedures on an ongoing basis
• As directed, evaluates the effectiveness of Protective measures throughout the hospital through reports.
• Prepares recommendations and documentation that provides direction to correct reported deficiencies
• Recommends action plans to department managers based on regular protection audits
• Prepares and submits reports of audits to various safety committees and administration
• Reviews the following daily: security related incidents and reports of Associate injury, and other related security hazards.
• As directed, documents monthly safety data and prepares reports for the Manager of Protective Services
• As directed, conducts Security and Safety investigations of significant incidents
• As directed, develops curriculum and conducts Security and Safety awareness programs throughout the Hospital.
• Participates in the on going in-service education of the hospital personnel and others as it relates to the safety and security of the Hospital.
• Demonstrates expertise in facilitating adult learning.
• Reviews safety and security reports, prepares analysis and assists in the implementation of Holy Cross Hospital Healthcare Protection Program.
• As directed participates in orientation of new employees to the Safety and Security Program.
• Maintains professional competence through participation in continuing education and other learning experiences
• Remains informed of current trends in Hospital Security and Safety. Serves as a role model, participating in professional organizations and community activities.

Minimum Requirements

• Valid FL Driver's License
• High School diploma or GED required
• State of Florida Class D Security License required upon hire
• Associate's degree preferred in Criminal Justice, Safety Administration, Security, or other related field
• At least one year of experience preferred in a high public interaction position requiring the use of effective interpersonal skills. (note: equivalent related military experience or work experience in law enforcement, fire department, or emergency response service may be substituted for the educational requirement at the discretion of the hiring manager)
• Ability to demonstrate effective verbal and written communication skills
• Ability to demonstrate knowledge of basic computer skills
• Ability to de-escalate situations in a calm, professional manner
• Must achieve a passing score on "Management of Aggressive Behavior" after employment.

Position Highlights and Benefits:

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Ministry/Facility Information:

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy.
• We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
• Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. We are committed to providing compassionate and holistic person-centered care.

Legal Info:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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