Project Consultant - ODLM Enablement and Strategy
Blue Cross Blue Shield of Michigan

At BCBSM, the Project Consultant is accountable for and manages the development, implementation and ongoing maintenance of project(s) with moderate to complex scope and deliverables. Project scope is at least two years planning to implementation and may impact one or more business unit/function. Project scope typically impacts one or more of the following: process, system, function, product and/or service.

In this role you will be responsible for:

Operations Optimization: Partner with key stakeholders to identify opportunities for operational improvement, developing and implementing solutions that enhance efficiency and effectiveness within learning and development processes.

Learning Program Development: Collaborate with HR and Learning & Development teams to design, implement, and optimize learning initiatives that align with the organization's strategic goals. These programs may include employee training, leadership development, and performance management solutions.

Stakeholder Engagement: Engage with cross-functional teams and stakeholders to define project objectives, gather requirements, and ensure buy-in on project scope and deliverables.

Data-Driven Insights: Utilize data analysis to evaluate the effectiveness of operations development and learning programs. Create metrics and dashboards to measure learning outcomes, program efficiency, and operational improvements.

Change Management: Lead change management initiatives to facilitate the adoption of new processes, technologies, and learning strategies. Ensure that operational changes are smoothly integrated into the existing organizational culture.

Documentation and Knowledge Sharing: Develop, maintain, and disseminate documentation on best practices, processes, and learning resources. Foster a culture of continuous learning and improvement within the organization.

You will also:

• Develop detailed project plans and schedules, identify goals, objectives, risks and resource allocation.
• Monitor project status for significant deviations in quality, cost or schedule. Interface with various departments, senior management and external individuals providing value and support for continuous improvement.
• Support development of project budgets and update, as required.
• Coach and mentor team members.
• Provide feedback on team performance.
• Ensure that expectations are developed, controlled, and executed in a timely manner.
• Represent leadership staff at meetings in their absence.
• May provide supervision to others.
• Other duties as assigned.

Qualifications

• Bachelor's Degree in related field required.
• Five (5) or more years' experience in related field.
• Three (3) years project management experience in health plan operations or related field
• Project Management Professional Certificate preferred.
• Leadership and/or analytical experience with data, systems, and operations.
• Knowledge of program management preferred.
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies and procedures.
• Other related skills and/or abilities may be required to perform this job.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

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