Practice Manager - MG Cancer Center Waltham
Massachusetts General Hospital(MGH)

GENERAL SUMMARY/OVERVIEW STATEMENT:

Under the limited direction of the Administrative Manager, MG Cancer Center, this position is responsible for the personnel planning, staffing and supervision for the outpatient clinical program located at MG Cancer Center Waltham. Works with the physicians, Administration, Nurse Practitioners and other staff members to ensure a quality-based, customer-oriented flow of work. Manages day to day responsibilities for multiple oncology disease groups supporting non-professional admin/support staff; and oversees the outpatient professional billing and visits for the practice.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Personnel/Supervisory Responsibilities

• Provides direct supervision to and is responsible for the conduct, operations, and results of the non-professional staff. Coordinates with Human Resources for the interviewing, hiring, training, and disciplining of all personnel. Assigns and prioritizes workloads; evaluates and standardizes office procedures and effectively troubleshoots and resolves issues as they arise. Reviews salary and wage issues. Evaluates performance of all personnel. Provides corrective action as necessary; Ensures that all center performance evaluations are performed in a timely manner and in compliance with Hospital and Departmental pay-for-performance plans.

• Manages Weekly Payroll through UKG

• Reviews individual time records

• Approves time off requests and ensures adequate coverage

• Prepares Weekly Payroll

• Maintains payroll-related records

• Processes all employee salary and funding changes through Peoplesoft

• Collaborates with the Administrative Manager on a weekly basis
Planning and Project Development

• Performs/coordinates special projects as may arise from time-to-time.

• Provides administrative support for renovations of department areas, providing plans for the best utilization of space for developing new programs, programs in growth of phase out and changing technology

• Serves as Division Representative for Center and Hospital for committees, projects, etc

• Ensure that physician, nursing, and support staff are apprised of Cancer Center activities and initiatives and that Cancer Center administration and support staff are apprised of issues related to the Center

• Provides administrative support to Medical Director for activities pertaining to the Cancer Center

• Liaison for Cancer Center Marketing and Development Offices as needed.

• Ability to secure and maintain constant professional relationships

Manages Day-to-Day Operations

• Assists in establishing Center policies and procedures. Evaluates, initiates, and implements various Center systems and procedures and revises them as necessary to maximize efficiency.

• Responsible for the efficiency of the financial aspects of the centers' front desk operations: reception; phone systems; patient flow; appointment scheduling.

• Addresses practice access issues with clinicians and support staff.

• Ensures Cancer Center Level Scheduling guidelines are implemented, maintained and routinely monitored.

• Oversees EHR utilization and monitors clinician notes and billing.

• Services as a point person for Division environmental issues related to repairs, cleaning, directories, signage, security, etc. Establishes and enforces fire and safety regulations for the center, following established protocols, and ensuring compliance with JC, OSHA, and Hospital guidelines.

• Coordinates with Partners Information Systems Department to arrange for hardware/software installation, troubleshooting, system access, etc.

• Monitors monthly center statistics, including volume and room utilization, etc and facilitates strategies for improvement in utilization, etc

• Collaborates with Clinical Directors, MD's and NP's of the Center to achieve a seamless continuum of care

Qualifications
SKILLS/ABILITIES COMPETENCIES REQUIRED

• Demonstrated strong interpersonal and communication skills

• Demonstrated ability to be flexible, highly organized and thoughtful, in a fast-paced complex environment

• Demonstrated effective analytical skills and creative problem solver which will support sound decision-making.

• Demonstrated good working knowledge of computer skills and practice applications.

• Familiarity with Microsoft office Applications/ EPIC

• Desired extremely strong organizational skills and the ability to multitask at a higher level.

• Demonstrated high degree of initiative and independent judgment.

EDUCATION:

• High School Diploma required

• Bachelor's Degree in Business or Healthcare strongly preferred

EXPERIENCE:

• Minimum of 5 years of healthcare experience

• Minimum of 3 years' supervisory experience managing a diverse workforce

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.