Practice Assistant, Multispecialty - Haverhill
Mass General Brigham Community Physicians

We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process!

About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you!

The Vision

We are seeking a full-time, 40-hour Practice Assistant to work onsite Monday through Friday from 8:30am to 5:00pm. The home location will be 600 Primrose Street in Haverhill, MA. We do our best to keep all employees in their assigned departments; however, you may also be asked to float to other departments or other sites in the Merrimack Valley/Tuscan area during orientation (for training/precepting purposes) or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes).

The Practice Assistant will support the following specialties:

• Internal Medicine: physical examinations, routine health screenings, and preventative care for adults
• Bridge Clinic: rapid access to treatment for addiction and substance use disorders
• Infection Disease: identification and treatment of infections that arise from exposure to infectious diseases

We believe in meeting our patients where they are and providing multiple pathways. It is incredibly important to us that our staff members understand this and strive to provide the compassion and emotional support our patients need. Due to the nature of our clinic, we provide high-touch, ongoing care and support to our patients, so there is a unique opportunity to make meaningful connections with patients. Strong teamwork and collaboration are essential in this role, as you will work closely with cross-functional teams to ensure smooth operations and deliver exceptional service.

This position also offers excellent opportunities for growth and advancement within the organization, allowing you to expand your skills and take on new challenges!

Are you ready to join our team?

Role Overview

Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

Responsibilities:

• Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments.
• At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications
Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting! Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

• Education: High school diploma or GED required.
  
• Experience: Experience working in customer service required, preferably in a community-based medical practice.
  
• Skills: Bilingual (Spanish/English) a plus.
  

Don't check off every box in the requirements listed above? Please apply anyway! Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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