Patient Services Specialist
Texas Tech University Health Sciences Center

Extended Job Title
Patient Services Specialist
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
512601 - Ophthalmology Dept Lbk Genl
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
39343BR
Travel Required
Up to 25%
Pay Grade Maximum
Salary commensurate with education, experience and/or skills.
Major/Essential Functions

• Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
• Act as the patient's guide and advocate through the administrative details of their clinic visits.
• Identify and update patient information by navigating multiple computer systems and inputting accurate data.
• Receives all incoming calls for the clinic.  Takes information from incoming calls and distributes accordingly.
• Calculates and collects payments for clinic services.
• Ensures patient benefits have been verified and ensures insurance information is accurate upon check-in.
• Schedules patient appointments. 
• Contacts patients to confirm next-day appointments and contact patients who have missed appointments.
• Coordinates clinic schedule information with physicians and staff.
• Maintains a professional customer service atmosphere for patients, physicians, and staff.

Grant Funded?
No
Pay Grade Minimum
Salary commensurate with education, experience and/or skills.
Pay Basis
Hourly
Schedule Details
8:00 am-5:00 pm M-F
Work Location
Lubbock
Preferred Qualifications

• Familiar with HIPPA regulations and/or laws.
• Familiar with Insurance and/or Medicaid.
• Familiar with medical terminology. 

Campus
HSC - Lubbock
Department
Ophthalmology Dept Lbk Genl
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Information and Records Clerks
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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