Onsite IT Support Specialist
Artera

Do you want to help make a difference in building America's infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America's infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 3,500 with office locations in 20 states. While continually investing in gas infrastructure programs, Miller Pipeline's revenues have continued to grow year over year. Do you want to learn more about what we do? Click or .

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement ( at Miller Pipeline);
• Competitive wages and industry-leading benefits;
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation ( );
• On-the-job work and safety training;
• Employee recognition programs, Employee Care Fund, and more (also see ).

Take a look at our field work by watching the video.

We are seeking an experienced IT Support Specialist to assist Miller Pipeline employees by responding to phone, email, or chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate fashion and provide end-user assistance where required.

Main Responsibilities

• Build relationships and earn the trust of the operations team.
• Install and configure appropriate software applications according to specifications.
• Administer on-site, IT Supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc.
• Set up workstations with necessary peripheral devices (printers, scanners, etc.).
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
• Deploy, manage, and optimize mobile connectivity footprint, including phones, mifi, tablets, etc.
• Maintain and ensure security and privacy of networks and computer systems.
• Handle escalated on-prem technology issues originating from centralized support function
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform computer and server troubleshooting to diagnose and resolve problems.
• Coordinate device and accessory shipments.
• Troubleshooting IT issues over the phone or in person.
• Collaborate with the IT team to improve processes.
• Support IT in other initiatives as needed.

Required Qualifications

• 1-2 years successful professional administration with various responsibilities.
• Intermediate-level ability in Microsoft Office software.
• Ability to learn various other software programs or Web portals, high attention to detail, customer service mindset, and analytical thinking.
• High school diploma or equivalent.

Preferred Qualifications

• Associate's degree in Information Technology or other related field.
• 2+ years IT administrative experience.
• Advanced Microsoft Excel skills.

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