Network Field Technician
Kforce Inc.

RESPONSIBILITIES:

Kforce has a client in Los Angeles, CA that is seeking a Network Field Technician.Summary:In this role, you will be primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.Essential Responsibilities:

• Completes work assignments by following procedures and policies, and using data and resources
• Collaborating with others to address business problems
• Adhering to established priorities, deadlines, and expectations
• Communicating progress and information
• Occasionally identifying and recommending ways to address improvement opportunities
• Escalating issues or risks as appropriate
• Pursues self-development and effective relationships with others by sharing information with coworkers and customers
• Listening and responding to performance feedback
• Acknowledging strengths and weaknesses
• Adapting to and learning from change, difficulties, and feedback
• Follows procedures for incident escalation and notification to leadership
• Follows standard operating procedures
• Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
• Supports efforts to analyze and prioritize incoming requests and alerts
• Supports troubleshooting efforts in conjunction with customer to identify routine problems
• Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor)
• Supports tracking and documentation of details of problems, status of service requests, and resolutions
• Reviews information (e.g., procedures, installation, configuration) related to new technology

REQUIREMENTS:

• Associate's degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or at least 1 year of IT experience, or Microsoft certification such as: A plus, MCP, MCSE, etc., related to IT support

Preferred:

• Network+ certification preferred
• 1 year of experience in network/telephony system and user support preferred
• 1 year of experience configuring, implementing, and supporting network and telephony systems preferred
• 1 year of experience writing documentation or standard operating procedures related to IT operations and support preferred

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