MHBE - Architect, ServiceNow (Senior)
Voyatek

Opportunity Details

Full Time MHBE - Architect, ServiceNow (Senior)

Baltimore, MD

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Architect, ServiceNow (Senior) within our team. This role offers remote work opportunities.

Key Responsibilities:

• Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
• Define and manage data structures, such as tables, fields, and relationships.
• Architect, design, and implement business rules, workflows, and UI policies.
• Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
• Provide support for workflow or story related issues.
• Enhance the existing Incident management workflows and define SLA's and Approvals
• Design and implement Problem Management processes in ServiceNow according to Agency requirements
• Design and implement the Change Management module according to the Agency requirements and ITIL best practices
• Design and implement the Service Catalog.
• Create and manage service requests and service offerings as defined by the Agency
• Integrate ServiceNow with internal applications.
• Implement automation through workflows, scripting, and orchestration
• Develop and maintain reports and dashboards to provide insights into IT service performance.
• Customize and configure reporting tools within the ServiceNow platform.
• Plan and execute platform upgrades.
• Manage patches and updates to ensure the platform's security and stability.
• Design and implement the Knowledge Management module.
• Identify and address issues related to performance and scalability as needed.
• Provide training to end-users and other administrators.
• Document configuration changes, processes, and best practices.
• Design and implement the ServiceNow CMDB as defined by the Agency

Mandatory Qualifications:

• 5 + years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
• 5 + years of proven experience as a ServiceNow architect, administrator, or similar role.
• 5 + years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
• 2 + years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
• A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
• Familiarity with integrating ServiceNow with other systems and applications.
• Ability to create and customize reports and dashboards within ServiceNow.
• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Qualifications:

• A minimum of eight (8) years of experience architecting the ServiceNow platform.
• A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
• A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
• Experience with planning and executing ServiceNow platform upgrades and migrations.
• Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
• ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL (Information Technology Infrastructure Library) certification.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

The wage range for this role considers the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $95,000 to $158,000.

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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