Mgr, Intermodal (Rail)
CMA CGM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
Responsible for the overall management of the Logistic Analysts, Import Rail Billing and Export Rail Billing for the US. Provides guidance and support to supervisors and team members. Implements and manages process improvement efforts to reduce service failures and increase productivity. Analyzes operational and performance data and trends to guide decision making. Ensures elevated service delivery issues are resolved. Monitors workload and staffing levels to ensure resources are efficiently allocated. Responsible for implementing and managing cost saving initiatives and analyzing operational spend to identify cost saving opportunities. Reviews and approves accounts payable invoices. Collaborates proactively with other internal departments, vendors, and customers to resolve issues and improve service quality.

Functions & Duties

• Works with Supervisors to establish goals and set clear expectations
• Delegates tasks and provide guidance and support
• Provides ongoing feedback related to employee performance
• Communicates changes to company/departmental policy and procedures
• Ensures subordinates adhere to company policy and procedures
• Oversees and manages staffing and workload levels to ensure efficient resource allocation
• Communicates with truck, rail and barge vendors to ensure adequate service levels are maintained
• Provides feedback to Procurement related to Intermodal trucker and vendor performance
• Works collaboratively with other department managers to resolve current and potential issues/hold-ups
• Generates and analyzes weekly and monthly KPIs
• Identifies, implements, and manages strategies to improve operational performance
• Implements and manages cost savings initiatives
• Oversees the monitoring and management of Intermodal Team Mailboxes, the Customer Services Workspace Dashboards in FootPrints, and other Intermodal applications and databases
• Analyzes operational data and trends in order to guide decision making
• Analyzes operational spend to identify cost savings opportunities
• Analyzes service failures to determine root causes and identify methods to eliminate similar issues going forward
• Reviews and approves AP invoices

Knowledge, Skills, Abilities

• Knowledgeable of business operations (CS, EXP, IMP, Logistics, Intermodal)
• Knowledgeable of MS Office, LARA, FootPrints, and other related IT Applications
• Possesses strong leadership, interpersonal, and time management skills
• Possesses strong leadership, interpersonal, and time management skills
• Demonstrates strong customer service skills and passion
• Demonstrates a sense of urgency
• Detail-Oriented person with strong organizational skills
• Identifies root causes to problems
• Defines and resolves problems
• Resolves conflict in a positive manner
• Possesses excellent written and verbal communication skills
• Possesses excellent reporting and presentation skills
• Possesses solid analytical skills
• Delegates work and holds people accountable for completion
• Manages multiple tasks and issues simultaneously (multi-tasking)
• Possess meeting facilitation and leadership skills
• Prioritizes challenges and issues
• Works collaboratively with other departments and individuals
• Follows company policies and procedures

Qualifications/Education
Indicate the minimum and preferred education and experience required to successfully perform the functions of this position.

Vocational or Technical Diploma Preferred
Bachelor's Degree Preferred

Work Experience

• General Experience 3-5 years
• Industry Experience 3-5 years

Come along on CMA CGM's adventure !

Nearest Major Market: Hampton Roads

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