Manager, Order Management
Phenomenex & Agela

Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex's chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Be part of our global success, centered on a commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support.

Phenomenex is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a dynamic Order Management team? Do you enjoy being responsible for managing the complete order cycle from order entry to delivery, ensuring accuracy and customer satisfaction at every step?

We are currently seeking a Manager, Order Management who will be responsible to ensure that orders are processed in a timely manner to help to drive On-Time Delivery and to maintain effective and positive communication channels both internally and externally.

What we'll get you doing:

• Oversee daily Order Management operations and prioritize the team's workload while mentoring and coach team members, providing support and guidance for their professional development.
• Monitor customer orders from placement to delivery, address issues promptly, and consistently enhance the On-Time Delivery (OTD) metric.
• Achieve key performance indicators for e.g. order processing time, response time to customers, and case closure time.
• Foster a supportive environment that encourages innovation and recognizes individual contributions to business improvements and cultivate a culture of continuous improvement by using DBS tools to identify process gaps and implement preventive measures.
• Collaborate with Demand Planning, Logistics, Finance, and Sales to maintain and enhance customer satisfaction.

The essential requirements of the role include:

• Bachelor's Degree or equivalent with 5+ years of experience in customer service and/or supply chain
• 2+ years of experience in people management and development
• Proficiency in using Dynamics AX D365 or similar ERP systems

It would be a plus if you also possess previous experience in:

• Demonstrated ability to use methodologies to drive continuous improvement
• Strong adherence to procedural guidelines and aptitude for interpreting customer inquiries and problems

The salary range for this role is $75K - $100K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.