What you'll do at
Position Summary...
What you'll do...
Manager - Operations - Ecomm
DX - Bilingual Spanish Translation
Location:
You will have the opportunity to work in Bentonville, AR, one of three locations where we have a team presence.
The team you'll get to join:
On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.
The Driver Experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.
In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.
Where you'll help:
As a Bilingual Spanish Translation Manager on the Driver Experience Team, you'll lead the Spanish localization workstream for the Spark Driver platform. You'll work closely with the Communication, Creative and Technical content team to support UX designers, product managers, and operations teams to translate English written content into Spanish supporting various initiatives, including gig-driver facing content, videos, and communications. This role requires Spanish fluency, enthusiasm for creating delightful user experiences, a desire to dig deep and assess processes, and the ability to write to users in a casual, helpful way.
You'll make an impact by...
- Translating English copy to Spanish, ensuring the translated version conveys the meaning of the original as clearly as possible.
- Writing copy and microcopy that engages, informs, and guides users.
- Interacting with stakeholder teams to understand user personas, processes/workflows, and what users need to be successful.
- Building strong working relationships with cross-functional teams, including Product Management, Design, Research, Engineering, Operations, and Legal.
- Participating in communications, creative and technical content team prioritization meetings to assess content requirements, deliverables, and deadlines.
- Participating in planning meetings, estimate content translation timelines, and provide status updates on progress.
- Ensuring clarity, accuracy, correct grammar, consistency, and style guidelines for written copy.
- A bilingual English and Spanish language speaker (fluent in both written and verbal communications).
- Flexibility and adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry, and can thrive with autonomy.
- Bachelor's degree in English, Technical Writing, Creative Writing, or related field OR 3+ years' experience in UX writing or copywriting.
- Portfolio of writing samples and style guidelines.
- Have experience wiring UX content, with expertise in crafting strong calls to action, or an eagerness to learn about UX.
- Can meet challenging deadlines in a very fast-paced environment.
- Are incredibly detail oriented but can also think of the big picture and strategy.
- Have experience using Figma.
- Understand how content can make or break the user experience.
- Have previous experience working in the gig industry.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
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