Manager I, Customer Service - Carelon Medical Benefits Management
Elevance Health

Manager I, Customer Service - Carelon Medical Benefits Management

Shift:: 9:30-6:00 pm

Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of the Il or CA posted Elevance Health

PulsePoint locations.

Hybrid Workplace Strategy: 1-2 days in office per week

A proud member of the Elevance Health family of companies, Carelon Medical Benefits Management, formerly AIM Specialty Health, is a benefit-management leader in Illinois. Our platform delivers significant cost-of-care savings across an expanding set of clinical domains, including radiology, cardiology, and oncology.

The Manager I, Customer Service is responsible for providing oversight of a referral services unit. Manager of Customer Service will effectively lead their team, enhance customer satisfaction, and contribute significantly to the overall success of the organization.

How you will make an impact:

• Develops, coaches, and mentors referral services assistant
• Supervises workflow and performance of associates.
• Accepts overload of incoming and escalated phone calls, manages back-office production work such as member call-outs, scheduling PTPs, and attaching additional faxes.
• Responds to providers and address challenges.
• Provides quality control services.
• Analyzes team, department, and product-line data to develop and implement action plans for improvement.
• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
• Works with peers across the matrix and within operations to reach strategic goals including operational efficiency.

Minimum Requirements:

Requires a HS diploma and a minimum of 2 years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, & Experiences:

• BA/BS
• Extensive Customer Service experience preferred.
• Management experience highly desired.
• Experience with Excel with data analytical skills desired.
• Experience working in a productivity environment preferred.

For candidates working in person or remotely in the below location, the salary* range for this specific position is $55,384 to $86,688.

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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