Major Incident Analyst
IDR

Major Incident Analyst

We are seeking a proactive Major Incident Analyst to join our team. In this high-visibility role, you will manage the Incident Management process during Major Incidents, driving technical teams towards quick resolutions and ensuring effective communication throughout.

Key Responsibilities:

• Oversee the management of high and critical priority incidents across multiple platforms (Mainframe, Cloud, Network).
• Lead post-incident reviews, providing updates and identifying areas for improvement.
• Create Daily Performance Reports to support Metrics and Analytics.
• Participate in Root Cause Analysis and contribute to Problem Management efforts.
• Act as a subject matter expert in technical meetings.

Qualifications:

• Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience).
• Minimum 3 years of IT experience, with 2 years in major incident coordination preferred.
• Strong knowledge of Cloud and IT Infrastructure, with familiarity in ITSM tools and reporting systems.
• Excellent communication and facilitation skills, with the ability to influence and build relationships.

Preferred Skills:

• ITIL Foundations Certification.
• Experience with AWS, ServiceNow, and APM tools like Dynatrace.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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