Laboratory Support Services Coordinator - 6AM-230PM
Newton-Wellesley Hospital(NWH)

GENERAL SUMMARY:

Coordinates the daily activities in the areas of laboratory providing customer support: outreach, phlebotomy, customer service, and central accessioning. In conjunction with the manager, develops and implements policies and procedures in these areas to ensure the delivery of quality laboratory services.

Responsible for representing the laboratory to clients, including nursing units, physician offices, nursing homes, health care centers, medical organizations and various other clients. This service involves providing telephone communications to all laboratory clients and providing reports of various types to these clients and to the operational laboratory supervisors within the laboratories of Newton-Wellesley Hospital.

Trains and coordinates personnel. Provides ongoing support in the areas of registration, order entry and billing compliance to maintain staff competency.

In conjunction with the manager, evaluates staff work performance, initiates personnel actions, and provides counseling and guidance. Coordinates and provides in-services and encourages professional growth and development of support services personnel.

Assists in the interview process of candidates for hire with the manager. Assists in establishes orientation goals and schedules for new employees. Determines staffing requirements and prepares daily staffing schedules. Establishes standards of performance for training and competency requirements for staff in support services. Manages monthly and daily schedules as well as tracking supply inventory.

Hours: Monday through Friday 6AM-230PM, rotating weekends and holidays

Newton-Wellesley Hospital offers:

• An opportunity to work in a supportive team environment!
• A great way to learn and expand skills in the Lab!
• Excellent Benefits and PTO!
• An easy commute, just minutes off of I95 in Newton!
• Free Parking!

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• • Consults with and keeps the manager informed of activities, needs, and problems. Consults with medical staff and other health care providers on matters relating to laboratory services.
  • Handles problems referred by support staff or clinical supervisor/managers involving patient accounts, selection of proper accounts, test selection, billing discrepancies and service complaints.
  • Coordinates the functions and activities of the support staff; establishes work schedules, and assists in setting up work flow patterns. Coordinates the assignment of staff to specified areas of responsibilities to ensure efficiency of operations. Identifies, evaluates and recommends means for improving customer support systems in the areas of customer service, phlebotomy, outreach and central accessioning.
  • Trains and supports all support staff in registration, insurance and billing requirements, diagnosis coding and order entry.
  • Assumes responsibility for payroll and personnel issues in the absence of the manager.
  • Communicates with health care providers to assure problems are resolved and their needs are addressed.
  • Assures compliance by department personnel with professional and departmental and hospital standards, policies and procedures, and requirements of accreditation and regulatory agencies through periodic inspections and observation of personnel practices.
  • With the manager, evaluates department performance and initiates, recommends, and effects measures to improve services.
  • Ensures staff compliance with infection control and safety policies.
  • Assists the manager in the interview process of candidates for hire.
  • Establishes orientation goals and schedules for new employees. Determines staffing requirements and schedules personnel to meet the needs of the laboratory.
  • Maintains good employee and interdepartmental relations.
  • Performs duties according to established standards and practices/procedures. Uses proper techniques and equipment in performance of duties.
  • Performs supervisory coverage duties on weekends and holidays as required by the manager or director.
  • Manages monthly and daily schedules
  • Manages inventory

Qualifications
JOB REQUIREMENTS

A. Job Knowledge and Skills: Finger dexterity, good hearing, clear diction and the use of proper grammar required. Patience and the ability to work independent of supervision are assets. Equipment operated includes: Telephone and answering systems, paging systems, Meditech computer systems including all required modules, fax machines, copier machines and centrifuges.

B. Education: This position requires a high school education and average typing speed of 40 wpm is preferable. Computer background including WORD and spreadsheets is desirable.

C. Experience: A MLT with previous experience is desirable. Experience in medical terminology and telephone technique preferred. The client service representative must have considerable poise and tact when working with people. These contacts are with professional people across the country, and are the voice of Newton-Wellesley Hospital Laboratory when they interact with clients. Must have working knowledge of over 700 laboratory tests in the test menu.

D. Licenses, Certifications and/or Registrations: N/A

WORKING CONDITIONS:

The Laboratory Services Support coordinator works in a variety of patient care environments where there may be exposure to infectious agents and hazardous materials including blood and body fluids. Other duties may include general cleaning with exposure to dirt, odors, cramped quarters, etc.

PHYSICAL STANDARDS OF JOB DESCRIPTION:

Walking, Standing for 75% of time

EEO Statement
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.

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