ITUS - IT Technician 2
American Cybersystems, Inc.

Innova Solutions has a client that is immediately hiring for an IT Technician

Position type: Full-time, Contract
Duration: 12 Month
Location: Davidson, NC 28036

As an IT Technicianyou will:

Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals

Maintain client hardware lifecycle and asset management activities

Provide partnership and support for IT related projects

Complete minor and major incident management

Support application and emerging technology deployment support

Fulfill hardware and software requests

Provide employee training related to employee used hardware and IT processes

Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services

Support technical solutions and ensure reliable, secure client endpoint devices.

Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.

Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.

Coaches and trains new IT Service Operations Specialist

Key stakeholder in Lean activities

Participates in enterprise root cause analysis and solutioning

Additional Responsibilities:

Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently

Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly

Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations

Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation

Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications

Provide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team

Take ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team

Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure

Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure

Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team

Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture

Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.

Ideal Qualifications and Competencies:

Bachelor's or Associate degree in a related IT technical field

10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teams

Experience with the ServiceNow platform

Experience with supporting shop floor systems & hardware

Experience with Linux operating systems

Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges

Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position

Demonstrate outstanding customer service skills

Demonstrate excellent oral and written communications skills

Ability to demonstrate strong interpersonal skills

Work Independently with minimal supervision

Strong, self-driven personality focused on learning, solutioning and customer service

Diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies

Demonstrate strong organizational skills

Excellent problem-solving and critical thinking skills

Follow documentation procedures

Demonstrate strong remote troubleshooting support skills

Evaluate priorities and drive effective time management

The ideal candidate will have: 10 Years of IT Support experience, and Bachelor's Preferred

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma

PAY RANGE AND BENEFITS:
Pay Range*: $25-32 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

---