IT Support Technician
IDR

IDR is seeking a talented and detail-oriented IT Support Specialist to join one of our top clients in a remote role. This is an exciting opportunity for a seasoned professional to leverage their technical expertise and provide exceptional support to a dynamic team. If you are passionate about IT support, troubleshooting, and customer service, we encourage you to apply today!
Fully onsite in Denver, CO - 3 month contract to hire position 

Position Overview/Responsibilities for the IT Support Specialist:

• Leverage your 3+ years of relevant experience to provide top-notch technical support for Windows and Mac environments
• Utilize your experience with tools such as ServiceNow, Microsoft SCCM, and Active Directory to manage, track, and resolve support tickets
• Demonstrate your strong customer service skills by ensuring excellent follow-up and follow-through with users
• Exhibit your ability to document customer contacts, troubleshooting steps, current status, and resolutions in detailed tickets
• Manage and prioritize multiple tasks and projects efficiently to meet SLAs and ticket closure goals
• Collaborate with cross-functional teams to resolve complex technical issues and provide effective solutions

Required Skills for IT Support Specialist:

• 3+ years of relevant experience or Bachelor’s degree + 1 year of relevant work experience
• Proven track record of exceeding ticket closure goals and SLAs
• Strong experience providing technical support for both Windows and Mac OS in an enterprise environment
• Proficiency in using ServiceNow, Microsoft SCCM, and Active Directory
• Experience supporting G Suite and Mac OS
• Excellent communication skills and customer service abilities
• Strong organizational skills and the ability to handle multiple tasks simultaneously

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Opportunity to work with an industry-leading organization
• Collaborative and team-oriented work environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $23/hr W2

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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