IT Support Specialist
Florida Atlantic University

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Position Summary:

FAU Harbor Branch, located in Ft. Pierce, is a research institute focusing on marine science and oceanography with over 200 scientists, staff and students that work and study at the site. 

Florida Atlantic University is seeking an IT Support Specialist - Fort Pierce, FL.

The IT Support Specialist is part of the FAU Harbor Branch (HBOI) OIT team that implements FAU IT policies at the Ft. Pierce, FL campus. The team supports faculty, staff and students performing marine science and technology research and education activities. This position serves as the liaison with the campus users and the main campus for cell/desk phone requests and troubleshoots network issues, responds to daily user requests for workstation, network and application needs, and implements cyber security protocols as appropriate.

Summary of Responsibilities:

• Respond to daily user requests from faculty, staff, and students on the HBOI campus regarding computer software and hardware issues. This includes, but is not limited to, workstations, printers, phones, cell phones, video conferencing, and internet virtual meetings. Work must be performed to address the issue within HBOI IT and FAU IT guidelines and standards.

• Work as onsite telecom contact, resolving issues and setting up new cell and desktop phones. Troubleshoot phone connectivity for onsite alert systems.

• Recommend and purchase software and hardware for user requests.

• Assist employees with involved IT projects, research the best solutions, purchase equipment, and architect systems that satisfy their requirements.

• Interact with VC room users, teaching them how to operate AV equipment in the rooms.

• Help with VC room maintenance, configuration, and contingency plans.

• Help other IT Technicians as needed.

• Clearly document solutions for other IT team members to follow.

• Other job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

• Sick Leave Pool Program

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Minimum Qualifications:High school diploma and five years of appropriate experience required.

Ability to effectively communicate with campus users and IT department members to help solve computer related issues required.

Valid Florida driver license required.

Ability to work outside of regular work hours on occasion required.


Preferred Qualifications/Skills:

Experience providing customer service.

Experience with Windows, Office.

Experience working as part of a team.

Willingness to learn new skills.Salary:$43,888 - $45,000 per year.College or Department:HBOI: Office of Information TechnologyLocation:Harbor Branch (HBOI)Work Days and Hours:Monday - Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.Application Deadline: 2024-11-15Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMODATIONS:
Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

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