Imaging Tech Aide part time
Wentworth-Douglass Hospital(WDH)

The Imaging tech aide works as a fundamental part of the imaging department team. Works under the direct supervision of imaging supervisor in a clinical support role. The imaging tech aide is responsible for supporting the technologist in CT, MRI, ultrasound, Nuc med, and /or radiology in routine procedures (ie. such as lifting, transporting, cleaning, and directing patents in and out of the department). Responsible for maintaining a safe environment in which quality patient care is delivered. Staff may be required to float among the imaging departments. Sites include Dover, Somersworth, Portsmouth and Lee.

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

ESSENTIAL FUNCTIONS:

1. Demonstrates competence in the performance of duties and responsibilities related to clinical support for Imaging Services, patients and Physicians to ensure smooth daily operations.

a. Greets and assist all who enter the department with enthusiasm, answers telephone per hospital customer service standard, takes messages and relays information to appropriate personnel.
b. Works closely with Technologist to monitor patient flow and communicate potential delays with patients. Pro-actively communicates updates to patients with regard to wait times.
c. Utilizes hospital intranet to access and print department forms. Respectfully instructs patients, parent and/or guardians regarding the necessary screeners and appropriate consents to fill out and sign prior to procedure.
d. Provides timely updates/follow up to Supervisor with regard to physician order discrepancies.
e. Assist with maintaining appropriate supply par levels, which includes ordering/receiving supplies, follows policy and procedure. Restocking the scan room/Hub during and at the end of the shift. Supplies and linen
f. Assist with orientation of new team members and volunteers in department, provides supervision of volunteers as needed.

2. Demonstrates competence in the performance of duties and responsibilities related to professional performance expectations

a. Displays professional etiquette utilizing respectful scripting toward coworkers, patients and other healthcare providers.
b. Exhibits flexibility in daily assignments and performance expectation, is adaptive to change.
c. Demonstrates ability to effectively manage time, is focused, well organized, prioritizes and completes assignments/tasks by established time frame.
d. Actively fosters communication with Supervisor regarding daily issues, discrepancies and concerns.
e. Maintains ethical standards (patient confidentiality, professional conduct, etc)

3. Demonstrates competence in Technology Management to include Electronic Imaging & Film/Record Management-uses office equipment and various computer systems/applications to facilitate daily Imaging operations.

a. Maintains competencies pertinent to information systems used in the department. (i.e. EPIC, PACS Cube, Visage)
b. In EPIC: Can access labs results, add appointment notes, check appointment times, review implant information, scan documents.

4. Demonstrates competence by providing technical assistance to Technologists in reference to Clinical performance main campus and/or off site locations.

a. Assists Technologists with preparing rooms for optimized patient throughput, by utilizing room check off lists. Actively involved with room turnaround times. Properly cleaning rooms and preparing for the next patient.
b. Escorts/Transports patients from various modalities within the department to exam rooms, assist with patient transfers when applicable, ensures patients are in proper attire needed for quality exam, notifies technologist, nurse or physician immediately of changes in patient's conditions.
c. Works closely with all team members to assist with patient flow, update patients regarding potential delays, ensure patient comfort by utilizing caring and respectful skills and department service standards.
d. Pro-actively provides patient and technologist support as needed during exams.
e. Performs anxiety reduction to patients and their families, explains and answers medical questions within the scope of training.

5. Demonstrates patient coordination responsibilities for Scheduled outpatients, in-patient add on exams and emergency procedures as necessary. Seeks out Supervisor as needed.

a. Monitors outpatient schedule for discrepancies
b. Available to support Technologist as appropriate.
c. Provides pre-instructions and estimated times for in-patient and emergency room add-on exams, coordinates care between inpatient and ED team and provides hand off information to Technologist.
d. Monitors outpatient schedule for all locations (Pease, Lee and Main Campus) for appropriate scheduling location for patient convenience and throughput.
e. Performs daily patient confirmation and prep instruction calls for scheduled out-patient; documents necessary information regarding appointment in EPIC; provides follow up information to Technologist when necessary.

Qualifications
Experience Minimum Required
• Minimum of two years healthcare exp

Experience Preferred/Desired
• Experience in a healthcare setting
• Experience with Medical Terminology, Anatomy and Physiology.

Education Minimum Required
• High School Graduate

Education Preferred/Desired
• Medical Assistant certificate
• Certified nursing assistant certificate

Special Skills Minimum Required
• Ability to multi-task in fast paced environment
• Presenting in a calm, professional manner
• Offer exemplary internal and external customer relations
• Strong relationship building skills
• Good communication skills both oral and written

EEO Statement
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.