Home Care Coordinator - LPN
Rochester Regional Health

Description

HOW WE CARE FOR YOU

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• Sign On Bonus
  
• Health & Wellness Benefits starting Your First Day
  
• Medical, Dental & Vision Programs tailored to Your Needs
  
• Employee Assistance Program including free Mental Health
  
• Access to Life Coaches & Financial Counseling
  
• Retirement Savings Programs
  
• Employee Referral Program with Bonuses up to $10,000
  
• Student Loan Repayment Program
  
• Free Parking
  
• Employee Discount Programs
  

SUMMARY

As a Home Care Coordinator you will deliver superior customer service while receiving and processing referrals initiated at the customer care center point of entry for Rochester Regional Health Home Care and Hospice. Also perform all functions that facilitate the efficient processing of referrals and promotes overall patient satisfaction with Rochester Regional Health Home Care and Hospice Services.

ROCHESTER REGIONAL HEALTH HOME CARE

When you or a loved one is recovering from an illness or injury, home health care can speed healing while also helping you maintain your independence. The Rochester Regional Health Home Care team has provided compassionate, personalized care and assistance for adults and children for more than 50 years, and our quality of care has been among the top-ranked home care groups in the nation.

STATUS: Full Time

LOCATION: Rochester General/Unity Hospital

DEPARTMENT: Home Care

SCHEDULE: Monday-Friday, 8am-4:30pm

ATTRIBUTES

• Graduate of an accredited Licensed Practical Nursing program with a minimum of 2 years LPN experience required.
  
• A minimum of 2 years customer service experience required.
  
• 2 years home health care LPN experience preferred.
  
• Strong communication, decision-making, and problem-solving skills.
  
• Excellent time management and organizational skills.
  

RESPONSIBILITIES

• Evaluation & Collaboration. Screens all inquiries from referral sources (hospitals, physicians, clinics, patients/family members, etc.) and provides accurate and reliable information regarding the criteria for admission to home health care/hospice services. Obtains necessary patient specific information at the time of referral to maximize the potential that patient will meet admission criteria.
  
• Assessment & Development. Answers calls and obtains pertinent information to quickly and accurately identify and assess caller's needs and determine action steps to satisfy those needs or to resolve basic types of customer service inquiries. Coordinates all patient specific needs, i.e., scripts to vendor for IV needs, DME Requests or other tasks as assigned.
  
• Documentation. Appropriately and accurately inputs admission data and completes referral and coordinates service requests with a focus on the patients' care needs and to assure a timely admission to service. Obtains required billing information to process verification and billing authorization and generates physician orders.
  

EDUCATION:

• AS: Nursing (Required)

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• RN - Registered Nurse - New York State Education Department (NYSED)
• BLS - Basic Life Support - American Heart Association (AHA)

PAY RANGE: $27.00 - $30.75

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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