Food & Beverage Supervisor, Graylyn Conference Center
Wake Forest University

Application Instructions:

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryUnder minimal supervision, oversees the entire guest experience concerning Food and Beverage front-of-the-house activities. Responsible for overall quality, cleanliness, and appealing presentation of all food and beverage-related products and amenities.Job Description

Essential Functions:

• Oversees operations of Food and Beverage and Room Service departments.

• Supervises and delegates responsibilities to the F&B Server(s).

• Meets with clients and in-house staff to determine the best timing for their function.

• Assists the Associate Director of Food and Beverage and the F&B Manager with the implementation of budgets for departments, and works within that budget by managing payroll and food costs effectively.

• Keeps current on trends related to dining service standards.

• Monitors cleanliness and upkeep of the dining areas and the equipment used by the service staff. Oversees sanitation and cleanliness standards in all related service areas.

• Oversees quality and presentation of all food products. Critiques the presentation of buffets and food stations, coffee breaks, and bars. Ensures that the service and presentation standards are maintained through the staff.

• Communicate daily with the Associate Director of Food and Beverage and the F&B Manager regarding any service-related issues.

• Maintains a good level of employee and guest relations.

• Attends weekly Coordination Meetings.

• Enforces rules of conduct and discipline in accordance with the rules and regulations outlined in the Employee Handbook.

• Ensures that subordinates have proper equipment and supplies with which to do their job.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Excellent interpersonal skills, including customer service skills.

• Ability to make decisions using independent judgment.

• Ability to resolve conflicts among guests and/or employees.

• Knowledge of items such as alcohol, coffee products, etc.

• Demonstrated knowledge of wine.

• Knowledge of basic Accounting procedures, such as budgeting and purchasing tasks.

• Proficiency in standard PC office software.

• Ability to organize space and equipment.

• Ability to communicate effectively, both orally and in writing, in the English language.

• Ability to train staff members on a variety of subject matters.

Preferred Education, Knowledge, Skills, Abilities:

• Two years of related supervisory experience in an upscale hospitality facility or restaurant environment, or an equivalent combination of experience and education.

Accountabilities:

• Works under minimal supervision. Accountable for fiscal responsibility for food and beverage departments and operations.

• The position requires the supervision of others.

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Physical Requirements:

• Ability to perform medium work: Exerting up to 50 pounds of force occasionally.

• Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, hearing and repetitive motions.

• Visual acuity to perform an activity where the seeing job is at or within arm's reach.

Environmental Conditions:

• Subject to both environmental conditions: activities occur both inside and outside.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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