JOB DESCRIPTION
In this position, you'll be based in the Canton, Massachusetts office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
As an EUC IT Team Leader, you will work very closely with the business to align the technology to the business needs. This involves providing proposals, guidance for business projects and some direct interaction with key clients may also be required to present various Computershare technology solutions and adapt communications to the audience.
We are looking for you to build great relationships within the team, and to support your teams career development. You will hold engaging and relevant interactions with your team to discuss career goals, training needs and provide support with what they need.
A role you will love
The Team is responsible for providing 2nd and 3rd line support to all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively.
Key responsibilities include:
- Support and supervise people management aspects including hiring, termination, performance management, reporting, and resource capacity management.
- Create a diverse and inclusive team which contributes to the wider business Diversity & Inclusion Agenda
- Champion, accommodate and personally take up approved and discretionary learning, development, and social contribution opportunities to measurably drive your team's participation.
- Responsible for the maintenance and health of the organization's equipment related to the Desktop Engineering infrastructure, including incident response and service requests fulfilment.
As a EUC IT Team Leader, you will be able to Communicate effectively with a variety of technical and non-technical audiences to share knowledge and complex ideas; provide updates; influence; challenge; and take on feedback.
You'll also need:
- Experience with End-user software and hardware management processes, technologies, and tools is a must.
- Have a customer service focus, possessing a strong work ethic and excellent communication skills.
- Can view technology as a Service to our customers, to see the big picture and
- to look at business requirements or challenges to provide new solutions that can offer benefit while aligning to our core technologies.
- Demonstrated experience with client engagement, service management, financial management.
- Experience with the Microsoft 365 suite of products including usage, support, and deployment is required for Exchange and Teams with SharePoint experience is desirable.
- Experience with the Avaya and Genesys Cloud products including usage, support, and deployment is required.
Paid parental leave, flexible working, and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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