Director of Student Services (Student Services Leader)
Indiana University

Department

MEDIA SCHOOL (BL-MSCH-IUBLA)

Department Information

The Media School at Indiana University is built on a decades-long tradition of journalism, film, media, and communication at one of the nation's premier public universities. Our programs focus on teaching, researching, and creating media from academic, creative, and professional perspectives. The Media School is committed to building and supporting a diverse, inclusive, and equitable community of students, scholars, practitioners, and staff.

Job Summary

Department Specific Responsibilities

• Provides leadership and strategic direction in the administration and supervision of programs and personnel serving 2,500 undergraduate students in The Media School.
• Manages and integrates academic advising, career services, experiential learning, and student support programs. Current programs include the Media Living Learning Center, student organizations, for-credit internships, Semester in LA, student travel, and a variety of student engagement events.
• Makes data-driven decisions to guide program decisions and assess impact on undergraduate retention, community and belonging, and student success.
• Coordinates with the school's senior leadership on strategic goals and initiatives.
• Coordinates with the school's recruitment team to support recruitment events and collaborate on Media LLC matters.
• Coordinates extensively with the school's academic operations team regarding for-credit experiences.
• Coordinates extensively with the College of Arts + Sciences on matters related to academic advising and career services, including an ongoing collaboration with the Walter Center for Career Achievement.
• Represents The Media School and the university across the Bloomington campus and outside the university, presenting a positive image to a wide range of stakeholders.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in law, public health, public affairs, counseling, social work, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 4 years in student services, higher education student affairs, or related field
• 1 year of management experience in relevant field

Preferred

• 6 years in student services, higher education student affairs, or related field
• 3 years of management experience in relevant field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Ability to influence internal and/or external constituents
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Comfortable with public speaking
• Experience with IU's academic advising and student services environment

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Franklin Hall

Indiana University Bloomington campus.

After a probationary period. this position is eligible to work a hybrid schedule (mix between 2 remote workdays and 3 in-person workdays), subject to change in the future based on university policy and business needs.

Advertised Salary

$80,000-$90,000 annually

Work Hours

This position is expected to work standard business hours and also supports occasional evening or weekend events, generally scheduled well in advance.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

---