DHHS Eligibility Technician
State of Nebraska

The work we do matters!

Hiring Agency:
Health & Human Services - Agency 25

Location:
Fremont, NE, Lincoln, NE, Omaha, NE

Hiring Rate:
$16.275

Job Posting:
JR2024-00009161 DHHS Eligibility Technician (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
The State of Nebraska, Department of Health and Human Services is seeking a motivated individual to fill the role as a DHHS Eligibility Technician. This position is responsible for reviewing new and annual child care subsidy applications and authorizing child care subsidy for these families to the child care provider.

Under immediate to general supervision, the DHHS Eligibility Technician, determines eligibility for a single program and/or a limited number of cases for several assistance programs; performs related work as assigned.

This position will perform, but will not be limited to, the following job duties:

•Review application and referral forms to evaluate information provided by parents, guardians, foster parents and childcare providers for completeness, consistency, and conformance with agency guidelines and State & Federal rules and regulations.

•Collect collateral information by phone or written request to verify and obtain applicant background data and information not immediately available to the applicant.

•Examine and compare information from application forms, referral forms, applicant interviews, and collateral sources with eligibility factors to determine eligibility for Child Care.

•Generate service authorizations based on the eligibility determination.

•Notify clients/applicants by phone, letter, or email of eligibility determination, reasons for case status changes, and their rights concerning fair hearings.

•Answer general inquiries from applicants, recipients, or other persons to provide information on Child Care eligibility requirements, and application procedures.

Hiring Rate: $16.275 per hour - non-exempt

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Dress Attire: Business Casual

Requirements / Qualifications:

Minimum Qualifications: Experience in eligibility screening/determination, community organization or other areas of social services delivery involving close contact with clients/applicants; OR post high school coursework/training in: social work, counseling/guidance; psychology; sociology; human development; mental health care; education; or closely related area.

Preferred Qualifications: Experience providing case management services to children and families and/or previous experience working with child care providers.

Knowledge, Skills, and Abilities

Knowledge of: office practices and procedures.

Skill in: interviewing clients to collect and elicit essential information; communicating with others so they will understand.

Ability to: learn and apply agency assistance programs, policies, procedures and eligibility requirements; learn and apply child support policies, procedures and referral processes; interact with reticent or hostile clients/applicants; recognize and understand the potential impact of cultural differences; organize and utilize a filing system; code information on forms and documents; organize personal work time to handle assigned workloads; calculate solutions to arithmetical problems involving addition, subtraction, multiplication, division, fractions, decimals, and percentages; write clear and concise reports, letters and other materials.

Omaha, Lincoln and Fremont locations


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.