Customer Service Representative- Holman Upfitting
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is looking for a Customer Service Representative to join our team in Rancho Cordova, CA or Mt. Laurel, NJ!

Total Target Compensation- up to $30/hr (combines hourly and commission)

Hours: 7:30a-4p PST

This is a hybrid position ( Monday and Friday remote work and T, W and Th will be in onsite office)

Customer Service Representatives will:

• Answer high volume of inbound calls professionally and warmly.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve customer complaints via phone and email.
• Process orders, verify account information and answer questions in a professional and timely manner over the phone.
• Become extremely familiar with and knowledgeable about the product line.
• Provide accurate, valid and complete information through research and familiarity with products.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Focus on customer engagement and customer satisfaction by going the extra mile
• Foster and build the relationship to further develop company success specifically within their assigned client base.
• Work to refine administrative functions to help ensure that clients are retained, satisfied, and that their needs are consistently understood/analyzed and fulfilled.
• Assist in identifying customers at risk and work with CSR Manager and Regional Sales to establish plans and corrective actions to ensure the risk at the customer level is removed.
• Provide support for the sales team on sales communication and/or presentations to customers.
• Participate in all Holman initiatives (PIA, United Way & other local Community Events)
• Monitor location activities and assist with problems as necessary.

Education and/or Training:

• 3+ years Customer Service/Sales experience, preferably in an Automotive or manufacturing environment required.
• Demonstrated expertise in time management and organizational skills.
• Proven data entry proficiency.
• Customer Service Team members hold the responsibility of the day to day interaction within their assigned customer territories. They will work closely with the Customer Service Team Manager and Regional Sales to establish and maintain client accounts, achieve revenue growth, and help to grow Holman Market share and meet profit objectives.
  

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $23.57 - $34.18 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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