Customer Service Representative
Roth Staffing Companies

We are currently looking for a Customer Service Representative for an insurance firm located in Torrance. The CSR rep will be the point of contact for the office.

100% Onsite

Schedule Monday-Friday 8:30 am- 5:30pm or 9am-6pm

Salary: $20-$24 DOE

Duties:

• Manage incoming calls and email correspondence.
• Identify and assess customer needs.
• Keep records of customer communication, process accounts accurately and update accounts as needed.
• Acknowledging and resolving customer complaints.
• Scheduling appointments as needed for agents.
• Provide up-to-date product and service information to customers.
• Upholds customer confidentiality, especially regarding financial matters and identity.
• Ensuring to enter and file customer information accurately.

Requirements:

• Minimum 2 years experience
• Must have CSR/Clerical experience
• Able to document customer service calls efficiently and with detail.
• Knows how to ease conflict and provide the appropriate resolutions.
• Must have great communication, and written skills.

Please email resume directly

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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