Customer Engagement Expert
CMA CGM

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

The Customer Engagement Expert role will be directly involved in the coordination, creation, and execution of customer-facing presentation materials. Your knowledge of branding and strong communication skills will directly impact CEVA's customer experience and support business acquisition efforts. This role requires collaboration with internal teams to bring a presentation strategy to fruition. You also have an eye for design and can help craft content within PowerPoint to align with CEVA's brand positioning. You'll be helping establish the Presentations-Focused team within Customer Engagement. If you're seeking to make a direct impact to customer experience and enjoy working in a creative environment, where members of the team are empowered to share ideas and implement change, we'd love to meet you.

WHAT ARE YOU GOING TO DO?

• Presentation project execution: Lead process alongside opportunity owner to guide project team through preparation for meeting, execution, and supporting materials for new business opportunities and existing customer business reviews
• Lead creation of presentation - materials must be on-brand with CEVA (must be willing to work in PowerPoint, Microsoft 365. Adobe skills a plus.)
• Conceptualizes original content to develop presentation materials
• Research of client/understanding of opportunity as needed to develop materials
• Lead organizational efforts for materials & content updates
• Communicate regularly with Proposals Manager for consistency across materials, messaging
• Some travel required, as needed, for customer meetings and internal collaboration (10%-20%)

WHAT ARE WE LOOKING FOR?

Education and Experience:

Essential

• Associates/Bachelor
• Experience in marketing/communications
• PowerPoint
• Strong communication skills are required for this role

Desirable

• Associates/Bachelor in Marketing, Communications, Design all a plus
• Experience designing presentations, leading team projects
• Adobe CC skillset a plus

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Nearest Major Market: Indianapolis

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