Customer Care Specialist
Roth Staffing Companies

Customer Care Specialist

Location: Portland, OR

Pay: $21-$24/hour

Our client, a well-established marketing company in Portland, is seeking a Customer Care Specialist to join their dynamic team. This role offers an exciting opportunity to make a meaningful impact by delivering exceptional service to customers.

What You'll Do

• Serve as the first point of contact for customer inquiries, providing friendly and efficient support via phone, email, and chat.
• Resolve customer issues with professionalism and empathy, ensuring a positive outcome.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to deliver effective solutions tailored to customer needs.
• Provide detailed information about products or services and proactively recommend solutions to common concerns.

What We're Looking For

• At least 1 year of customer service or related experience.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Familiarity with CRM software and basic computer applications.
• A team player with a positive, problem-solving attitude.

What They Offer

• Competitive pay: $21-$24/hour based on experience.
• Opportunities for professional growth and development.
• A collaborative and inclusive team culture.
• Comprehensive benefits package, including health insurance and paid time off.

If you're passionate about providing top-notch customer care and want to join a supportive team in Portland, we want to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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