CSS Assistant Manager
University of Iowa

The CSS Assistant Manager serves as a member of the Central Sterilizing management team. Under general supervision from Operations Managers, the Assistant Manager coordinates and supervises the personnel and technical services of central sterilizing operations, specifically the Clinical/Technical Specialist Team for their assigned shift and location. The Assistant Manager is aware of all processes and procedures and ensures accountability of technician services. This position will have work locations at the Integrated Service Center, Turn Center or North Liberty and will play an integral role in Central Sterilizing Operations and coordination of services. This position will be scheduled: Monday-Friday, 11:00 PM to 7:30 AM.

Human Resource Management

• Supervises technical activities of Technician supervisors and technician staff in UIHC Central Sterilizing Services.
• Manages the hiring of staff and students, including candidate evaluation, interviewing, and onboarding.
• Ensures accountability and documentation of staff competencies.
• Develops, manages, and optimizes the performance of staff. Ensures staff are compliant with policies, procedures, and regulations.
• Meets with staff routinely to advance engagement and support.
• Provides staff feedback and supports HR initiatives in a positive manner.
• Reviews errors and provides staff coaching consistent with a Just Culture environment.
• Oversees the maintenance of standard procedures and quality assurance measures. This also includes monitoring the technical aspects of phone calls ensuring proper established procedures and exemplary services levels are followed.
• Engages staff in meeting Central Sterilizing and department goals.
• Creates an environment that encourages high performance, accountability, and teamwork.

Central Sterilizing Operations

• Oversees the scheduling and coordination of staff to ensure proper support to all central sterilizing areas, including responding to and addressing unanticipated absences.
• Participates in rounding and workflow as necessary to maintain competence, demonstrate leadership, and maintain Central Sterilizing operations.
• Monitors operation of Central Sterilizing center. Performs minor adjustments or initiates request for repairs or replacement, as needed. Ensures maintenance of equipment is timely.
• Maintains working knowledge and ownership of central sterilizing services.
• Collaborates with Central Sterilizing team members and multi-disciplinary stakeholders to ensure proper educational needs.
• Oversees processing, including payroll records, inventory records, and requisitions.
• Participates in inventory management and optimization in sterilizing care areas.
• Contributes to and leads activities relating to strategic planning and implementation for the Central Sterilizing department.
• Assists the Central Sterilizing Managers in development and review of workflows, new processes, and initiatives to improve patient safety, efficiency, and quality.
• Collects and analyzes financial and productivity data. Utilizes data to assist in budget development and preparation, resource allocations and cost containment strategies. Manages workflow to meet budget goals.
• Participates in management/department meetings and is actively engaged in decision making related to new services or procedures, and employee relations.

Compliance and Regulatory Management

• Supervises staff involved with leadership of Joint Commission, and other accreditation standards.
• Maintains a working knowledge of accreditation requirements.
• Attends and actively participates on committees that establish policies and procedures that pertain to quality, service level, and access of Central Sterilizing services.
• Assists with scheduling certifications, maintenance, routine inspections, calibrations of equipment, troubleshooting, and mitigating equipment failures when/as needed.
• Attends (and communicates via in-service education) seminars, conferences and institutes designed to increase personal knowledge of accreditation and compliance standards, communication techniques, employee relations, and management.

Technical Duties

• Performs all duties performed by the Central Service technicians as needed.
• Performs other duties as assigned.

Other

• Consistently demonstrates the WECARE values and Service Excellence culture of UIHC.
• Completes and maintains compliance with all competencies and educational requirements.

Pay Level: 5A

Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu)

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• Must possess and maintain certification through a nationally recognized central sterilizing service training program such as HSPA (Healthcare Sterile Processing Association) or CBSPD (The Certification Board for Sterile Processing and Distribution).
• A minimum of 4 years related experience working in a medical field that includes a sterile processing component.
• Minimum 2 years of experience in a supervisory role with direct reports.
• Job related experience with commitment to service excellence.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills, creating positive working relationships with team members including healthcare providers, vendors, and Central Sterilizing staff.

Desired Qualifications:

• Leadership experience in an organized union environment.
• Experience with automation/technology, human resources management, project management and Epic electronic health record.
• Ability to effectively multi-task, keeping multiple initiatives moving forward simultaneously.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Please contact rachel-tortora@uiowa.edu with any questions.

Additional Information

• Classification Title: HC Svcs Supv/ Assistant Mgr
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 5A

Contact Information

• Organization: Healthcare
• Contact Name: Rachel Tortora
• Contact Email: rachel-tortora@uiowa.edu

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