Coordinator of Member Services (Recreation Specialist), Recreational Sports
Indiana University

Department

RECREATIONAL SPORTS (BL-RECS-IUBLA)

Department Information

The Office of Student Life focuses on 3 key areas to support the student experience and their success: Care and Advocacy, Health and Well-being, and Involvement and Belonging.

Recreational Sports is a critical part of supporting student well-being and is a primary entry point at Indiana University Bloomington for supporting students in their health and wellness. Our mission is to connect, inform, and inspire people to lead an active, healthy lifestyle. We serve over 36,000 students, faculty, staff, and public participants annually. Our team consists of 46 appointed staff members, and over 800 part-time student staff members. Our organization fosters a team focused, collaborative work environment that emphasizes strong business practices, operational excellence, and participant development. Our organization is committed to a student development philosophy that encourages student involvement in decision-making and leadership.

Recreational Sports is committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

Job Summary

The Coordinator of Member Services has an exciting opportunity to incorporate the re-imagined Member Services unit into all aspects of Recreational Sports.

Department-Specific Responsibilities

• Supervises of a student program assistant and up to 150 hourly staff members at various locations on campus including Bill Garrett Fieldhouse (BGF), Student Recreational Sports Center (SRSC), and the Indiana University Outdoor Pool (IUOP).
• Upholds Campus Recreational Sports' standards of relational service by interacting with participants, listening, and responding to suggestions.
• Provides feedback to student personnel and make relational service an emphasis at all student personnel meetings.
• Reports to the Assistant Director of Member Services.
• Recruits, interviews, onboards, trains, schedules, and assesses approximately 150 Recreation Assistants and Team Leaders to ensure all hourly staff areas are covered during all hours of facility operation, including nights and weekends.
• Designs and implements initial and monthly student personnel meeting/trainings.
• Supports Recreational Sports facility rental and other committees/taskforces needing member services expertise.
• Works closely with all Recreational Sports service and program units to enhance and deliver services and programs.
• Participates in a rotating professional staff on-site staff schedule during mornings, afternoons, evenings, and weekends throughout the year.
• Assists the Assistant Director of Member Services with goal setting, execution, and reporting.
• Collaborates with all Office of Student Life and other departments across campus.
• Assists in determining program fiscal needs and preparing budget recommendations, fee rates, statistical reporting, purchase requests, documentation, and submit biweekly payroll.

General Responsibilities

• Evaluates recreation areas, equipment, facilities, and services to determine if they are producing desired results.
• Directs the design, implementation, evaluation, and expansion of recreational programming.
• Recruits, hires, supervises, evaluates, and coordinates the work activities of employees.
• Ensures compliance by implementing the established risk management plan, monitoring and training, and conducting inspections of facilities and equipment.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in Exercise Science, Recreation, Sports Management, or related field

Preferred

• Master's degree in Exercise Science, Recreation, Sports Management, or related field

WORK EXPERIENCE

Required

• 2 years Related experience with structured recreational programming

LICENSES AND CERTIFICATES

Required

• CPR/AED within 180 days from hire
• Standard First Aid within 180 days from hire
• Preventing Disease Transmission/Universal Precautions within 180 days from hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

Preferred

• Experience working with student employees, student organizations and event planning in a collegiate setting, as well as program evaluation and training development

Working Conditions / Demands

This position requires both sedentary work and long durations of movement about the workspace. It requires the ability to move and transport objects and equipment weighing up to 25 pounds. The person in this role must be able to perform the essential tasks with or without an accommodation.

Additional Information

Bloomington is not just a place to work, it's a place to live, thrive, and enjoy life.

Work Location

IU Bloomington campus

This is an in-person position.

Advertised Salary

$47,000 - 55,000 per year, based on education and experience.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Athletic Affairs

Job Family: Recreational Sports

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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