Contract Support Specialist
DNV GL USA, INC.

Local Unit & Position Description:

DNV - Business Assurance is seeking a Contract Support Specialist to support our new sales, renewals, and amendments of contracts within our Management Systems Certification Business.

The role will be based in Mexico City, MX, and report directly to the manager for the sector.

What You'll Do

• Candidate will have the responsibility of handling Contracts/Agreements for renewals, updates, and New Sales, as well as amendments as needed of current client projects for a certification body.
• Candidate will use programs that calculate by certification requirements and create contracts and amendments for multiple schemes/standards, including ISO 9001/14001/45001/27001, IATF, Aerospace AS9100, Food and Beverage schemes, and more.
• Candidate will have the responsibility of ensuring that all information entered is correct by reconciling current project data and requests that come in with the aim of keeping customer certificates valid and contracts sent out in a timely manner, as well as urgently processing data updates and corrections.
• Candidate will be able to easily communicate with internal colleagues and other departments and teams to accomplish tasks and meet deadlines.
• Role consists of Information Analysis and Research.
• Candidate will track and manage work assignments using a SharePoint queue per KPI's and standards set.
• Other duties and projects could be assigned by line manager.

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, and Sick)
• Medical, Dental, and Vision plan benefits
• Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
• Pension Plan
• Company provided life insurance, short-term, and long-term disability benefits
• Christmas Bonus
• Food Tickets
• Flexible work schedule with hybrid/remote opportunities
• Advancement opportunities

**Benefits may vary based on position, tenure, location, and employee election**
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

Position Qualifications:

What is Required

• Minimum of High school diploma
• A minimum of two years' experience in the industry
• Experience in customer service is a must
• Advanced English language, verbal and written
• Experience in Microsoft Office, Excel, SharePoint, and Microsoft Teams
• Able to demonstrate quality of work for a high-volume workload with deadlines
• Able to effectively manage time and projects project data, and communicate details well with others
• Strong attention to detail, coupled with an uncompromising dedication to ethical, professional behavior
• Capable of working effectively both in remote team environment as well as individually, and in office as required by line manager
• Strong written and verbal Spanish and English communication skills
• We conduct pre-employment background screening

What is Preferred

• Industry experience in Certification
• 2 years of customer service experience
• Working with quoting or contract/agreements
• College degree is a plus

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

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