Communications/Customer Service Technician II (Canyon Country Campus)(65%)
College of the Canyons

Description

** Shift: Monday - Thursday, 7:30 AM - 2:30 PM ** (With a 30-minute meal break)
Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.

The Santa Clarita Community College District/College of the Canyons is seeking a part-time Communications/Customer Service Technician II (Canyon Country Campus) in the Campus Services and Operations, Canyon Country Campus division.


Salary Placement:

Salary placement will be on Range 24 of Classified Represented Salary Schedule B. ** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($3,379.35/ $3,583.45 / $3,786.25 per month as pro-rated for a 65% position) of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 26 hours. Paid holiday, discretionary, vacation, personal necessity and sick time are provided, and will be pro-rated based on hours worked. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

Who We Are:
The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, "Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses." These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences - fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.

Position Description:
Under the direction of the Dean, Campus Services & Operations, Canyon Country Campus, conducts front-line communications between the Canyon Country Campus and the public. Assists with development and maintenance of the district's positive public relation image by providing various quality customer service functions to campus staff, faculty, students, and the public. Answers and routes calls utilizing current technology including digital phone console, computer, or handset, and assists with training of faculty and staff on the telephone messaging system. Assists with distribution of communications and marketing materials for the college, as well as processing all incoming/ outgoing mail. Performs a variety of complex tasks associated with completing high-speed duplication and/or digital printing work including entering commands into the equipment being operated and performing the less complex digital equipment manipulations needed to prepare the printing job. Performs other related duties as assigned.Example of Duties

Essential Duties:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

Communications

Operates the college communications center, including a communications data computer and front-line reception area. Receives and routes incoming calls, operates the college's two-way radio at the Communications Center, and makes proper telephone connections.

As the very first point of contact for the public, provides a welcoming tone and a sense of "quality customer service" to all who call or visit the college. Acts as the information center for the campus and maintains a directory of information. Answers inquiries from campus staff, faculty, students, and the general public and assists by providing and/or routing information.

Maintains positive physical presentation of public office space to include welcoming reception area, attractive and easily accessible signage and materials, and well-organized office functions.

Provides college informational, marketing and other materials to visitors, including schedules, applications, and selected forms such as parking appeal forms. Handles front-line information services, providing telephone relief to administrative and student services offices.

Foresees the need for changes in messages during holidays and emergencies and assists the Dean in development and maintenance of the college's messages. Is responsible for contacting all district and college offices to gather information regarding hours of operation for each area and to disseminate this information throughout the college.

Performs triage on incoming inquires and takes and routes messages. Trains and assists faculty and staff on the use and set-up of the voicemail system. Coordinates closely with Facilities and Computer Support for equipment installation, maintenance, and programming.

Collates and distributes materials; develops files and maintains records. Maintains and arranges for supplies, repairs and maintenance of communications office equipment, including duplicating, mailing, telephone, scantron, and fax equipment. If required, assists in communications with the Post Office, electronic payment of postage and departmental accounting.

Receives, sorts and processes incoming and outgoing mail, which may include weighing and metering outgoing mail using computerized mail-processing equipment. Inputs and maintains information in a PC computer database, creating and maintaining mailing lists and running reports. May provide backup in processing bulk and other large mailings using technical programs and equipment.

Receives packages and textbooks, provides notification to faculty and staff and manages delivery. Maintains the mailroom as a professional and public area and assists with planning, re-ordering and labeling mail-slots each term, as directed.

Receives, notifies departments, and distributes incoming faxes; assists in sending out faxes on an "as needed" basis. Assists in maintaining the college's fax-on-demand messages and system, updating forms, calendars and other public information materials. Assists personnel in operation of the fax machine and maintains supplies for the fax machine.

May assist with maintaining records pertaining to postal meter charges, handling postal accounts, and developing annual budgets for the communications center. Generates monthly accounting reports on departmental mailing expenses. Places and maintains records of long distance calls.

Is responsible for the securing administrative areas during periods when the offices are unsupervised. Contacts security, appropriate administrators and/or staff to see that doors, equipment and offices are secured and/or when unknown individuals enter the administrative areas. Uses approved security and safety procedures for recognizing and dealing with suspicious mail and packages, and potentially hazardous materials.

Issues day parking permits for college guests at the request of security and administrators. May be responsible for issuing room keys to employees and managing the records related to this task.

Performs a variety of clerical functions including typing, filing, assisting in supply inventory, maintenance, handling routine correspondence and requests.

Receives requests for emergency assistance and contacts appropriate personnel and agencies for follow-up assistance. Acts as the main radio dispatcher for medical and other sorts of emergencies and crimes, working closely with facilities, security and health and safety services. Notifies appropriate staff during emergencies. Assists managers and the Public Information Office in keeping the campus community informed during emergencies. Handles all-campus and specific group telephone communications on an "as needed" basis.

Assists in directing and training of hourly personnel.

Performs other related duties as assigned.

Reprographics

Receives or obtains master material from either hard copies or electronic images, prepares the master copy and the reprographic equipment for reproduction, and completes and proofs the print job. Jobs include requests for production of such materials as bulletins, charts, drawings, course syllabi, examinations, administrative materials and forms.

Sets up and operates a computer to prepare copies for a variety of materials and for keeping statistical information related to center operations.

Assists in establishing printing production schedules and in meeting the needs of campus staff for reprographic services.

Assists in maintaining a variety of records and files pertaining to reprographic materials, supplies, inventories, production, and equipment.

Performs a variety of reprographic functions including programming and operating copier equipment and correcting paper path problems; non-technical maintenance on reproduction equipment; collates, assembles, trims and staples reproduced materials. In performing these functions, adheres to safe printing and equipment practices and follows all precautions provided on machines and operating manuals.

Demonstrated Knowledge and Abilities:

Position requires ability to:

Effectively and efficiently operate a telephone switchboard, a computer, a range of modern office equipment, including voicemail systems, postal equipment, facsimile machines, and copier/duplicating machines. Have strong general computer skills with at least intermediate skill levels in Microsoft Office Suite, using Word, Outlook, Excel and Access, and the ability to learn a database program (i.e. - Datatel/Colleague).

Speak in a pleasant voice and have a neat appearance, handle emergencies calmly, provide quality customer service. Conduct crisis communications in a cool and efficient manner.

Maintain confidentiality of records, including student and employee information and ability to use good judgment in emergencies.

Deal with the public and the general educational community in a tactful and courteous manner, resolving issues and presenting a positive public relations image. Ability to deal with angry, confrontational and potentially abusive public.

Understand and carry out oral and written directions while working with a minimum of daily supervision.

Perform a variety of general and specialized technical communications work, while continuously accommodating changes and upgrades in equipment, learning new technical and communications systems, and taking advantage of training opportunities.

Operate a keyboard with speed and accuracy.

Skillfully operate a two-way radio system, which includes responding to emergency situations.

Operate digital print equipment, identify problems, and perform minor repairs and adjustments as needed.

Organize, prioritize, schedule, and structure multiple work tasks in order to optimize efficient use of print capabilities.

Identify minor problems with print jobs and make corrections.

Take measurements using fractions and apply basic mathematical functions (addition, subtraction, multiplication, and division);

Establish and maintain cooperative working relationships.

Work day/evening shift, as needed.

Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and community.

Qualifications and Minimum Requirements

Minimum Requirements:

Experience:
Three (3) full-time equivalent years of customer service/relations and technical communications experience, including telephone switchboard, computerized mailing, reprographic and bindery equipment, and public contact duties.

Education:
High school diploma or equivalent GED.

Desirable Qualifications:

Supplemental coursework or training in customer relations, telephone skills, keyboarding, computer skills (particularly MS Word, Excel, and Outlook programs), duplicating equipment and general office procedures and practices.

Associate's degree or higher.

Previous experience working with an administrative computer information management system (i.e. Datatel, Banner, or PeopleSoft).

Bilingual (Spanish) language skills.

Physical Characteristics:
Position is a stationary position and requires use of a computer for extended periods of time plus frequent periods of movement from one area to another, which may include traversing to different floors of a building; operating a computer and related equipment; communicating and providing information to others; working with various materials and objects; frequently exert 20 to 75 pounds of force to move objects; may be exposed to occasional contact with dissatisfied individuals; and travel from site-to-site. In the event of an emergency, employees will be relied upon to serve as emergency workers.Further Details

District Classified Employee Benefits:
This is a part-time position working 26 hours per week. Part-time Classified employees working 20 to 29 hours per week are provided with a diversified program that includes medical, dental and vision insurance for employee only, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive program is available to Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.


Conditions of Employment:
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

Board of Trustees approval.

Proof of your high school diploma or G.E.D.

Ability to work the stated shift.



Equal Employment Opportunity:
Santa Clarita Community College District is an Equal Opportunity Employer.

The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.


About the District:
Access. Engagement. Success.
College of the Canyons serves more than 37,000 students on two campuses in the Santa Clarita Valley, about 30 miles north of downtown Los Angeles. Better known locally as COC, the college excels at both transfer and career preparation, sending thousands of graduates each year to California's top public and private four-year universities, and into high-wage careers in Southern California's fastest-growing industries.

The college has earned numerous regional, state, and national awards for its innovative and collaborative efforts to increase student access, engagement, and success. It was the only California community college to receive the 2024 Carnegie Community Engagement Classification from the American Council on Education and Carnegie Foundation for the Advancement of Teaching. The college is also recognized for its high degree of Hispanic student enrollment and degree achievement, having been named one of the top colleges in the nation for those achievements by The Hispanic Outlook in Higher Education Magazine.

The college takes seriously its mission to foster diversity, equity, and inclusion. With a 48-percent Hispanic student population, it is a federally designated Hispanic-Serving Institution (HSI), as well as an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).

College of the Canyons is:

Guided by an elected five-member Board of Trustees composed of former faculty members and community members committed to prudent fiscal management and thoughtful policy development.

Supported by an active Foundation that generates more than $1 million of revenue and awards more than $300,000 in student scholarships each year.

Recognized as a statewide leader in the development and implementation of OER/ZTC (open educational resources/zero textbook costs) materials, saving students millions of dollars in textbook costs.

Resourceful, as evidenced by the $16 million in grant revenue generated in the past year.

Highly regarded in the community, whose residents voted to approve more than $400 million of bond funds in three separate elections since 2001.

Focused on making higher education more affordable, as evidenced by the Canyons Promise program that provides the first two years of study free for new, full-time students.

The best measure of our success is the achievement of our students. Their accomplishments include:

Transferring to the top University of California campuses, including Berkeley, Los Angeles, and San Diego.

Earning national and state academic awards, including Jack Kent Cooke Scholarships, Coca-Cola Leaders of Promise Scholars, and Phi Theta Kappa All California Academic Team honors.

Winning 39 state championships while competing in 17 intercollegiate sports.

Designing research projects carried aboard NASA spacecraft.

Garnering numerous awards in Model UN, Forensics (Communications), and Future Business Leaders of America competitions.

Achieving a 21 percent median wage increase after completing career education courses.

Those who are selected for positions at College of the Canyons will join a team of accomplished administrators, esteemed educators, and dedicated staff members who are innovative and focused on enhancing people's lives by continually expanding educational access, engagement, and success.

Ready. Set. Grow.
College of the Canyons is poised to continue growing in its ability to expand access to higher education, to enhance student engagement, and to bolster the ongoing success of our students and wider community.

Currently, we are:

Building an off-site Advanced Technology Center to provide hands-on training in advanced manufacturing, robotics, and welding.

Renovating the Student Center to create a more welcoming gathering space for students.

Enhancing the services we offer to students at our Canyon Country campus with the addition of 110,000 square feet of classrooms, labs, and support spaces in the new Takeda Science Center and adjoining Student Services & Learning Resources Center.

Offering 275 associate degree and certificate programs (and always developing more), including new Allied Health training programs in Occupational Therapy, Physical Therapy, Pharmacy Technology, and Diagnostic Medical Sonography.

Creating a safe space for students to share their voices and engage in dialog and connection in our new Intercultural Center.

Hosting world-class entertainers in the Santa Clarita Performing Arts Center at the Valencia campus.

Offering a wide variety of bachelor's, master's, and doctoral degrees from partner universities at the Dr. Dianne G. Van Hook University Center.

Bolstering the economic development of our region by raising $2.5 million in external funding to provide customized workforce training for more than 5,100 local employees.

By always working to create new opportunities, focusing on innovation, and embracing dynamic partnerships, we create ongoing success that benefits everyone we serve.

Are You Ready to Join Us?
College of the Canyons is looking for faculty, staff, and administrators who are leaders, innovators, and creators focused on putting the needs of students first. Specifically, we seek those who share our commitment to:

Teaching and Learning - College of the Canyons values high performance in teaching and learning.

Respect for All People - We expect students and employees to demonstrate honesty, integrity, social responsibility, and ethical behavior that fosters a college climate characterized by civility, collegiality, and acceptance.

Partnership with Community - We advance the educational, intellectual, artistic, civic, cultural, and economic aspirations of our surrounding community by actively partnering with more than 100 community schools, colleges, universities, businesses, and government and social agencies.

Excellence - We set the highest standards for ourselves and support the professional development of faculty, staff, and administrators.

Creativity and Innovation - We encourage members of the college community to be entrepreneurial, forward-thinking, creative, persistent, spontaneous, and willing to explore new ideas that strengthen our ability to enhance student access, engagement, and success.

Location. Location. Location.
The single college within the Santa Clarita Community College District, College of the Canyons is located in Santa Clarita, the third most populous city in Los Angeles County, and serves a 367-square-mile area in the northern part of the county. The college's two campuses are just a short drive from downtown Los Angeles.

With mild weather and convenient freeway access, the Santa Clarita Valley offers residents and visitors convenient year-round access to what makes Southern California a popular destination. Theme parks, Pacific Ocean beaches, and mountains are nearby, along with the dining, cultural, and sports attractions of Los Angeles, Beverly Hills, Hollywood, and other iconic destinations.

Our service area is a hub of advanced manufacturing, biotechnology, and film production. By redefining the traditional role of community colleges, we have become the training provider of choice for local companies, which count on us to deliver high-quality, cutting-edge training.


APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 to 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360, 26455 Rockwell Canyon Road, Santa Clarita, CA 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

Online District CLASSIFIED Application.

Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.

Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.

Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.

Supplemental Questionnaire. Please answer the following questions as part of your application packet.

Do you possess education equivalent to a high school diploma or equivalent? (yes/no) Please note: If you do not possess this, you will not be considered for this position. If offered the position, you will be asked to provide proof of your high school diploma or G.E.D. to the Human Resources office.

Please describe your customer relations and communications experience. Highlight your experience using a multiline telephone (how many lines, what kind of software, volume of incoming calls, etc.), and serving as a resource and main point of contact for information. Include employer name(s), your position title(s), dates of employment, full-time or part-time status (% of time or number of hours worked per week), and your roles and responsibilities. Please provide your total years of full-time equivalent experience that you have in these fields.

Please describe any experience you have with managing and processing incoming and outgoing business mail and packages.

Please describe any experience you have using reprographic equipment (such as copiers) and completing reprographics orders/requests.

Please describe any experience you have had using a two-way radio.

Please describe any experience and/or training you have had dealing with emergency situations (such as calling 911, working with first responders, any CERT or First Aid training, etc.).

Please describe your experience developing files and maintaining records.

Please describe your ability to work successfully and thrive in a multicultural, diverse environment.

Why do you want to work at College of the Canyons in this position?

Letters of reference are optional.

Please note:

Skills evaluation of candidates for interview may be required.

Travel and relocation expenses are the responsibility of the applicant.

Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.

"Experience" generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant's responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name, contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.

Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.

Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).

Applicants are encouraged to apply online. If you need assistance with the application process, contact:

Human Resources Office(661) 362-3427TTY/TDD (661) 362-5178 or visit our website atwww.canyons.edu/administration/humanresources
It is the applicant's responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied, or considered for other openings. Resumes may not be submitted in lieu of the official application form.


The College is expecting to conduct initial interviews between the weeks of February 3, 2025 and February 10, 2025 and conduct final interviews between the weeks of February 10, 2025 and February 17, 2025. This is an estimated timeline, and is subject to change.


Please note that the college will be closed for Winter Break from Tuesday, December 24, 2024 through Wednesday, January 1, 2025. The Human Resources Office will reopen on Thursday, January 2, 2025.


Interviews may be conducted in-person or remotely via Zoom.


** This is an in-person position, working on the Canyon Country Campus. **


Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.

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